S
INSIDE THIS ISSUE: DEPARTMENTS:
14 Cover Story:
Human Resources
T
Failure Isn’t Fatal
6 How to Terminate an Employee: Proper Causes,
40
Documentation, and Processes
SnapShots
8 We’ve Got Your Back!
42 Biz Trends
Management
10 Ten Secrets to Success
N
12 Running the Meeting and Managing Time
Marketing
18 Direct Mail: Dinosaur or Dynamo?
20 Advertising: How Long Does it Take?
E
22 Use Email to Get On Solid Footing
with Your Customers
Money
24 The Volatility of Gas
T
25 Lenders of Last Resort
14
Planning
26 The Bid/No-Bid Process
An Overlooked, But Important Sales Process Tool
N
28 Your First Management Retreat: The Basics
Sales
30 Keep Your Top Clients Forever:
Ensure Long-Term Retention with Internal Champions
20
32 Create a Sales Culture Quickly
O
and Inexpensively
34 Questions that Create Cash Flow
Technology
36 In the Blink of an Eye: The New Biometrics
37 Data Recovery: Do you Trust your Hard Drive?
C
38 Having Twice the Screen Space Can Cut
38
Your PC Hassles in Half
 ThinkBusiness April 2009 
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