48
Star shines bright
Star Fasteners Ltd, based in Ilkeston, the ability to cover 2mm to 31.8mm. Also a were happy to just to look for the lowest price,
Derbyshire, was last featured by this double lock design allows it to clamp the but by working with customers we can
magazine in 2002. Will Lowry paid a visit to assembly from both sides for maximum joint suggest an alternative product that will allow
the company to see how it had progressed integrity, ” explains Robbie. them to become more efficient and reduce
over the past six years. “A new product that we hope will be just as their total installation costs. This can provide
Established in 1989 by Bob Starbuck and successful as the HuckLok™ is the BobTail™, companies with real cost saving benefits.”
now managed by both Bob’s son Daniel and which will be introduced this year,” adds “We encourage all our customers to ring us
Robbie Haynes, Star Fasteners (UK) Ltd has, Nicola. “Unlike previous LockBolts the BobTail™ whenever they are struggling with an
through successive years of growth, become is installed faster and without pin break, which application. That way our staff can talk to them
the UK’s largest distributor of Huck fasteners, cuts out potential noise, safety and about the application, find out their
designed and engineered by Alcoa Fastening corrosion issues.” requirements and then suggest some possible
Systems, and is now steadily expanding its Star Fasteners Ltd has recently alternatives that they might not have thought
distribution into Europe. received ISO9001 accreditation. about.”
HuckLok™
An additional element that
Star hopes will make it
stand out from the crowd
is its newly designed
website, which has
Star Fasteners “We take quality of products and already received a lot of positive feedback.
has a broad customer base comprising truck, service very seriously and have One of the new features on the site is that PDF
trailer, commercial vehicle body builders, always had very high in-house Data Sheets are available to download on all
portable buildings, auto and railcar markets. standards. We have helped many companies the products Star has to offer, including the
Star continually proves the benefits of using make cost savings and gain efficiencies entire Huck range.
Huck fasteners in general engineering, security through consultation and have built a “We thought it was important that Data
and construction environments. reputation for quality and service by working Sheets were included on the website and from
Star Fasteners celebrates its twentieth closely with our customers” explains Nicola. “It the comments we have already received this
anniversary this year. Robbie along with Nicola therefore made sense for us to apply for has been proven to be the right decision,” says
Smith, general manager, explains Star’s ISO9001 2000 accreditation which we received Nicola. “We are very pleased with the success
progress over the past six years. “Although we at the end of 2008.” of the site and hope to add some order
stock an extensive range of Huck fasteners and The conversation with Robbie and Nicola processing software in the future, so that
most other equivalent brands, we also provide takes the mode of a friendly chat rather than a customers can buy products online.”
an ever-wider range of industrial fasteners to formal meeting, with each taking it in turns to When listening to Robbie and Nicola it is
suit our customer’s requirements. These modestly talk about what Star has apparent that the company hasn’t
include rivets, threaded inserts, weld and self achieved. Although, like most fundamentally changed in
clinch studs, screws, insert bits and companies, BobTail™ the last twenty years.
holders and rivet bushes,” comments Robbie. they are Not only is the
Nicola adds, “We give our customers a
top quality service. It’s
our aim to make sure
that when a customer
calls we are able to
recommend the most
suitable product range
for the application,
this requires our staff to have an in-depth
knowledge of all our products.” expecting company proud of its
Star was originally set up to specialise in difficult times leadership in Huck
Huck Fasteners and that is still the case today ahead they are still cautiously optimistic products, it is also proud of the
with over 80% of last year’s sales coming from for 2009. products themselves. This is shown in the way
Huck products. “We achieved steady growth last year and in which Star deal with customers, backing top
“Looking at all the Huck products we have have just signed contracts with three of the customer service, with excellent technical
to offer I would say that the HuckLok™ blind major commercial vehicle body builders for the knowledge. However, rather than sitting back
fixing is definitely one of the most popular. It upcoming year, which will hopefully help us on its laurels, Star is actively seeking to
was introduced in 2004 with seven sizes being through these difficult times,” comments diversify into new markets and continue its
available, it features a wide grip range and has Robbie. He goes on, “Before, some companies growth.
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