ACS Offi ce Solutions Clients


delighted with multi-service approach


ACS’s multi-service approach has delivered satisfied clients throughout. New case studies show longevity, complex projects and proudly supporting the NHS. HARTING Ltd, preparing to celebrate 40 years of their UK operation,


engaged ACS to carry out an offi ce refurbishment. As an independent furniture dealer, ACS can utilise the best the market has to off er, and in this case it took fi ve suppliers to fi nd the right balance. A multi-phase plan allowed HARTING to carry on working in situ


throughout the refurbishment, meaning there was no loss or downtime to their business. Craig Lyons from ACS, said: “HARTING wanted to concentrate on


staff wellbeing and were keen on things like sit-stand desks, breakout areas and planting that just made it a better environment for everyone.” Peter Hannon, MD of HARTING UK, said: “We knew what we want-


ed, but needed ACS’s assistance bringing it all together. We wanted a well-known local company that we knew and trusted, had experience, ACS were innovative, great to work with and trustworthy.” During the same period sales, lettings and property management


agency O’Riordan Bond refreshed the agency’s eight offi ces to modernise, provide a more informal feel for visitors, and to ensure all refl ected company brand. ACS also provided a tailored telephony and


technology system, helping O’Riordan Bond’s teams stay connected, access data in the offi ce and remotely, and better serve its customers. T e design provided desking, but also less for-


mal fl exible meeting areas, achieving more privacy for improved client engagement and delivering hot desking. David Szreider, ACS Communications Sales


Manager, said: “When meeting a client to discuss telephony and technology they rely on us, as ex- perts, to deliver something that suits their needs, is relevant and within budget. “We’ve upgraded the system, they have a


modern, accessible system that maintains local numbering, is joined up and helpful when staff communicate collectively and access data. “A managed service client, O’Riordan Bond


have peace of mind that our engineers are on hand should they have any queries or problems.” Simon Bond, Joint MD of O’Riordan Bond,


said: “We were ACS’s fi rst client 25 years ago. It’s a partnership based on trust. We know that we can


40 ALL THINGS BUSINESS


Michael Harley ACS Offi ce Solutions


tell them what we want and then allow them to go away and come back with an IT solution that works for us.” T e Harrogate and District NHS Foundation


Trust employs over 4,000 people and provides care for individuals with a wide range of needs. A tender recently won by ACS through the


Crown Commercial Services (CCS) framework took a new turn as the COVID-19 pandemic took hold. ACS’s winning bid centred on HP devices but


the trust didn’t realise they had also guaranteed the fi rm’s best-in-class support and service. With rapid- ly changing requirements and a new home working dynamic, a re-designed brief was delivered, and revised strategy employed. Astronomically high demand meant imple- mentation was the biggest lockdown challenge, but ACS’s buying power meant immediate access to the right devices. Stuart Wilson, IT Support Team Leader, said:


“I would send through a request for certain items, they’d arrive next day. I’ve never had a service pro- vider like that before. T e team were planning for about fi ve business days’ delivery, but we were told, ‘no – it’ll be here tomorrow morning’!” The CCS framework is part of the growth


strategy at ACS, which is building a team to focus solely on procurement for the country’s vital public services.


To see the full case studies, visit www.acs365.co.uk


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