UPN


Delivering a first class service


For smart working, you need smart solutions, and innovative technology has seen United Pallet Network (UPN) not only revolutionise their pro- cesses and cope with the eff ects of the recent pan- demic, but also ensure effi ciencies in the future, whatever that looks like. At the beginning of this year, with no idea what


lay ahead, the 93-strong network of palletised freight depots invested in a new SmartHUB, streamlining the arrivals and unloading process at its central hub. Combined with its SmartPOD and SmartDOC support systems, the full operational management


system cuts down unnecessary paperwork and waiting times, and, ideal for the new social distancing measures, a reduction in face-to-face contact time between drivers and depot staff . All this has been developed by UPN’s in house


IT development team, set up to ensure that the systems built to ensure the smooth working of the national company met its specifi c requirements without relying on a third-party IT developer. Dave Brown, Managing Director of UPN, said:


“We took ownership of our IT development because we know best what we want from a system and to make sure it did exactly what we wanted it to do, we decided that the best way was to do it ourselves. “Although the sector as a whole uses similar


technology, we believe we are seen as a leader in the market. We were the fi rst to introduce live signature capture, for instance, which is something everyone uses now.


16


ALL THINGS BUSINESS


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68