residents, the recruiting of staff and maintaining their morale, and the nature of the properties themselves.


Dealing with challenges


The following points are designed to assist in overcoming these challenges:


Abilities of residents • providing information about action to take in the event of fire or other emergency for residents of general needs, sheltered and other accommodation where residents may have a wide range of needs, abilities and understanding


•


identifying residents who may have disabilities and checking on their welfare when they are living alone


• providing suitable accommodation at ground or other low floor level for residents with mobility disabilities • ensuring that residents in sheltered


56 JUNE 2020 www.frmjournal.com


Housing associations H


Need to know:


OUSING ASSOCIATIONS present a number of risk control challenges, which are frequently related to the abilities of the


housing schemes can be alerted and have provisions to seek assistance in the event of fire


• making sure that all residents in sheltered and similar accommodation are accounted for in the event of the building being evacuated


• monitoring the condition of properties where residents have a history of vandalism


Recruiting staff/maintaining morale •


• • •


recruiting staff who are able to visit and manage the wide spectrum of residents


ensuring that there are always staff on call to provide assistance in an emergency


resolving any disputes between residents in an effective and amicable manner


training staff in how best to assist residents both in their daily life and in an emergency (especially where extra care facilities are provided)


• being vigilant for evidence of excessive clutter and hoarding within homes


•


organising the removal of old furniture and other large items that may not be collected by the local authority at the time of routine waste collections


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