AWARD CATEGORY: DESTINATION SERVICE PROVIDER OF THE YEAR – REGIONAL/GLOBAL
SPONSORED BY
WINNER: ELITE WOODHAMS RELOCATION
Elite Woodhams Relocation team, Sydney E
lite Woodhams Relocation Pty Ltd (EWR) provides a range of destination services to corporate and individual clients throughout Australia and Asia, as well as in the UK, New
Zealand and a number of Pacific Nations. Despite Covid-19, the team supported over 400
employees move around the world in 2020, earning EWR stellar testimonials and a world-class Net Promoter Score of 87.5. Through its focus on its clients and its team, EWR has now added a Relocate Global award to its achievements. Holding both ISO9001 certification and the
EuRA Quality Seal, EWR and its team of 12 staff and 58 independent consultants achieved all of these outstanding outcomes by demonstrating a “highly personalised approach to managing
clients and
also ensuring support for its workforce, resulting in commitment and engagement during a very difficult year,” commented the judges.
MOBILITY WITH MEANING Among the many examples of responsiveness to client needs was the case of a young family relocating to Fiji. EWR’s consultant proactively addressed issues they weren’t aware of, starting with making a video of what the arrival procedure at the airport would look like, hiring a cot from the local hotel while theirs was in transit and organising a hire car to be available during Easter closures. Her local knowledge also allowed her to steer the family away from the lifestyle property they thought they wanted towards a more secure, family- friendly option that works better. Sustainability is a cornerstone of EWR’s approach
to providing the best possible individual service for its clients, team members and the wider industry. The goal is to ensure a truly settled and thriving individual or family. Team members all over the world are encouraged and supported to live and breathe EWR values:
Elite Woodhams Relocation team, Melbourne
Be Delightful, Be Proactive, Be Curious, Be Meaningfully Connected and Be Dependable. EWR’s work also makes a real difference, not only
to assignees and their families, but also to its people and their families in locations where there are no government safety nets. EWR supports clients relocate their employees to some of the world’s most remote locations. By engaging a relocation consultant in Papua New Guinea, not only did this give assignees the best possible service and local support, but also brought an income into the community.
TEAMWORK KEY TO SUCCESS EWR also invests in the ongoing development of its team and infrastructure. During the pandemic, as well as innovating to meet clients' specific needs, onboarding new staff members and supporting hundreds of clients around the world, EWR took the time to take care of its staff members and celebrate their success. Accepting the award virtually in front of Sydney
Opera House, Anna Kavelj of EWR said, “Thank you so much for this award. It means the absolute world!”
www.ewrelocation.com
“ From a new beginning in March 2020, this resilient company plunged head on into the pandemic; it has managed its employees (including on-boarding new people) with a highly positive spirit. Little actions have made big differences both in the management of client relationships and in building an engaged workforce.”
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