AWARD CATEGORY: BEST SERVICED APARTMENT PROVIDER – REGIONAL/GLOBAL
WINNER: FRASERS HOSPITALITY T apartment
here can be no denying this was an extremely close category with one of our biggest shortlists. We were truly inspired by the lengths regional and global serviced providers had gone to
overcome the
challenges of the pandemic, to put their clients first and to support their own staff. In the end there can only be one winner. While Frasers Hospitality certainly is a big global
MOBILITY MARKET AND DUTY OF CARE Frasers Hospitality were determined to keep operations and processes nimble and flexible, ready to adapt and pivot to the unexpected. Safe,
trackable, accredited and underpinned by a
thorough knowledge of the global mobility sector, the services outlined in this winning entry revealed Frasers Hospitality’s deep knowledge of how to support global talent, dependents and corporate clients to ensure work can continue, and business and project objectives are met. Being on your own in lockdown is not an easy
experience. Frasers Hospitality anticipated the unique needs of each client – whether families with children, or guests with pets needing vets or advice on dog-friendly parks. By stepping up wi-fi support they were able to offer education resources and entertainment via the Frasers platform. Restrictions on international travel were also
obviously one of the biggest issues for corporate clients. Moving testimonials from families in Wuhan at the start of the coronavirus pandemic express their gratitude to staff for help making their travel arrangements were joined by those from long-stay guests in Singapore. An excellent video portrayed the smooth and safe check-in procedure and highlighted the to
reassurance to corporate
detail around health and hygiene, providing guests, their
and the service providers responsible
MOTIVATING AND SUPPORTING THEIR TEAM A passionate workforce
temporary accommodation around meeting duty of care requirements.
is key to a successful
business and retention. Frasers Hospitality capitalised on digital technology to upskill and train their staff. In addition, they maximised technology to overhaul their operational procedures almost overnight in response to the Covid-19 pandemic. The judges
particularly commended the Fraser Day Heroes employee recognition programme, which 12
attention employers
for arranging
www.frasershospitality.com/en
“The emphasis on maintaining standards and assisting transferees during the pandemic shines through this entry. The efforts taken to provide a Covid secure environment and to address both clients and staff wellbeing is impressive.”
player
with 4,000 employees, it is clear they understand their valuable role in the global mobility supply chain.
SPONSORED BY
Rebecca Hollants Van Loocke, Frasers Hospitality
celebrated everyday heroes and made a big difference to morale. At the Virtual Awards Ceremony, the trophy was
accepted by Rebecca Hollants Van Loocke, who said, “We are very grateful and honoured to receive this Relocate award. It’s been fascinating welcoming people throughout Covid and helping them manage through crisis and in a foreign land. Thank you very much and thank you to Relocate Global.”
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