In Focus Consumer Credit


Pounds normally spent at pubs and


restaurants would previously not class as essential cost but have been spent online at Tesco or Amazon during lockdown. The hospitality industry’s pain has been


the supermarkets gain here, but it changes how affordability assessments need to be looked at. Another challenge is the treatment of those with gambling spend, which, for many, has gone up during lockdown.


September 2020


This is a veritable Pandora’s box in


determining what spending levels constitute risk for lenders and consumers that are looking for credit. Normalising these changes in behaviour and interpreting them in the context of credit risk will not be straight forward.


Welcome to the future Although a rethink of conventional rules


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will be required, what is certain is that the appetite to lend remains. In addition, as a sector we have never had more tools available to us to try and crack the enigma code of Covid-19. By utilising these tools effectively, we can


return to better times with what we hope will be an even more robust personal credit ecosystem that serves and protects consumers well. CCR


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