CCR2 – Communication technology Published in July’s edition of CCRMagazine
Communication technology has become one of the most important aspects of both the consumer and commercial credit industry and one of the key areas where creditors and the companies offering them services can set themselves apart, providing a crucial route to compliance and responsibility. Whether it is risk analysis software, voice analysis, and online tracing or modern forms of e-invoicing and debtor contacts, like SMS or online portals, technology is at the heart, not just of efficiency in the industry, but also of best practice. Technology is at the heart of compliance, for example, modern technology can monitor calls to ensure that collectors are speaking to customers in the right way, and can make prompts to ensure that calls are compliant. Articles in this edition of CCR2 may include:
l New thinking in risk analytics technology. l The role of online identity checking and tracing. l How technology can help a collections agency to remain compliant.
l Using the learnings from your technology to improve staff training.
l Collections technology for the utilities sector. l The growing role of speech analytics technology. l What you need to know about online collections portals.
l What to look for in an e-invoicing provider. l How technology is making credit reference reports easier to use.
l Using technology and analytics to better understand debtor behaviour.
l Comparing collections technology systems. l Getting the best from the technology you have. l Call recording technology to remain compliant.
Feature Focus – Achieving the best customer outcomes Collectors are increasingly being asked to do more than make the greatest cash collections. How can this be achieved and remunerated?
How To Guide What should you look for in a technology supplier?
More Details If you would like to be part of this important edition of CCR2, or to contribute the Feature Focus or How To Guide, contact Gary Lucas on 07785 268404 or at
gary@ccrmagazine.co.uk.
Deadlines Editorial – Tuesday 18 June
Advertising – Thursday 20 June
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