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CCR2 Compliance


chat, e-mail, or SMS is essential if we are to offer the customer digital message interaction with our customers cost effectively.


The evolving landscape Some have opted to develop apps in the belief that customers who are familiar with the technology will be happy to engage through an app in managing their debt. That may well be true, but there is


nothing you cannot do via a well-designed, mobile-friendly portal that would necessitate running to the expense of an app to deliver a working solution for the customer. That is not to say that apps do not have a place in digital communications as marketplace and customer needs evolve. The sector will need to provide further


services for their customers, taking into account new industry developments such as the portable income and expenditure or wider commercial initiatives such as Open Banking including payment initiation


services. In these scenarios, an app will add genuine value to the customer dialogue, especially for those who want to interact on


Ongoing challenges Of course, there are some challenges along the way, the obvious one being vulnerability. Identifying a customer in a particularly


That may well be true, but there is nothing you cannot do via a well- designed, mobile-friendly portal that would necessitate running to the expense of an app to deliver a working solution for the customer


a more regular basis or for those who have multiple accounts with one or more creditors where the sharing of financial information will drastically save time and effort.


vulnerable situation or with difficult circumstances is often a challenge regardless of the way we interact. Even the best- trained agent can sometimes miss a warning sign, and no single methodology is fool-proof. What we can say with certainty, however,


is that directing more people down a digital route will free up call-centre agents to spend more time talking to those who do need and will benefit from person-to-person conversation, and these are often the most vulnerable customers. It will mean that the call-centre of the


future will be staffed with agents who are even more highly-skilled than they are currently, and fully trained to deal with the difficult situations and often complex cases that really need their help. CCR2


At Collect My Debt Limited we are able to collect any business-to-business related debt. Our main focus is to collect debts in full or put a sensible payment arrangement in place within 7 days of receiving your instruction. Collect My Debt do not charge any administration or up-front costs for implementing this type of service. There are sliding scales of commissions deducted from any monies collected:


Our Typical Recovery Success Rates are:


of business-to-business debts are recovered within


days of instruction


45% 2-3


of business-to-business debts are


68% recovered within days of instruction 7


of business-to-business debts are


89% recovered within 21-28 days of instruction


Available 24/7 Across 365 Days Tel: 0800 612 5161 Email: info@collectmydebt.co.uk Web: www.collectmydebt.co.uk


June 2019


www.CCRMagazine.com


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