p48 BKU-DEC21 Kbsa_bku 04/12/2021 12:19 Page 48
INDUSTRY UPDATE
BLANCO's showroom training back on!
Now that most doors are back open again, BLANCO is running bespoke customer training programmes in the impressive showroom at the UK headquarters in St Albans. Of course, these programmes can also be held remotely, or at a customer’s premises depending on requirements. BLANCO’s bespoke sales and business
development training programmes have always been popular with customers and the past 18 months have proved no different – even though they were conducted remotely for obvious reasons. Craig Condie, BLANCO’s National Sales Manager, explains “We have started seeing customers again for training courses; and we also have clients who still love online as they can take advantage of all the great tips in one hour. No travel time needed!”. BLANCO has always been proficient at communicating with, and
supporting, the valuable retailer network and, for the RSM’s, the customers are partners and friends so any training is an informal, mutually beneficial exercise. In essence, Craig’s training sessions, and those of the team, tend to focus on
providing a tailored approach, dependent on the level of requirement from the retailer. As new showrooms/retailers need to understand how to start with sales, the focus is on basics from brochure usage, FAQ’s, generic support. The second and third phases are generally split into stages of showroom/retailer development, profitability enhancement, identifying key business opportunities and specific product selection, and purchase history analysis.
Franke UK announces changes within its distribution network
Franke UK has announced that it is merging the operations of two of its distribution businesses, Sinks & Things in Ashford and The Sink Space in Cricklade, with effect from January 1st 2022. The merged business will operate under the Sinks & Things brand from
its location in Ashford. The Sink Space business, a solus distributor of Carron Phoenix products, will be closed and all warehouse stock and customers transferred across to Sinks & Things ahead of January 1st. Following a review, the company will create a simpler business structure,
reduce costs and consolidate stockholding in one location, with products available for next day delivery. Sinks & Things currently distributes Franke’s entire portfolio including
sinks, taps, waste management products and decorative hoods and, following the merger, it will also offer the full Carron Phoenix range. Other products available include Domus Ducting, Interbin waste management and McAlpine plumbing kits. Sinks & Things will continue to operate as part of Franke’s distribution
network which includes Waterline, Swift, Forth & Clyde, Bodel and Kitchen Accessories Ltd (KAL).
uMore details are available from The KBSA
www.kbsa.org.uk or call 01623 818808
48 BKU DECEMBER 2021 THE KBSA COLUMN
Tomas Kitchen Living joins Kbsa
T
he Kbsa has welcomed Tomas Kitchen Living as its newest retail member.
Tomas offers kitchens and furniture, which are hand-built at their
Cambridge production centre and available exclusively from three showrooms in London, St Albans and Cambridge. The look is modern but timeless, with four kitchen styles available,
based on their true handle-less SHEER kitchen, with an extensive collection of free-standing furniture to complement the collections. Tomas are also specialist dealers for some top of the range brands in Danish furniture and lighting. Mette Hinton, Business Director at Tomas, said, ‘’We are proud of
our reputation for outstanding quality of work, attention to detail and client care.
welcome Tomas as our latest retail member. Membership has continued to grow steadily throughout 2021 and we look forward to continuing our growth in 2022.”
Joining the Kbsa reinforces our commitment to delivering
an exceptionally high level of service and reassures potential customers that they will be in very safe hands”. Kbsa national chair Richard Hibbert added, “I am delighted to
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