INDUSTRY UPDATE
BiKBBI – Global
Glen Dimplex Home Appliances Appoints Peter Spencer as Managing Director
len Dimplex Home Appliances (GDHA) has announced the appointment of Peter Spencer as its new Managing Director.
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Spencer brings extensive experience to GDHA, having held senior leadership positions at several leading companies, most recently at Electrolux.
His proven track record of driving commercial success by building strong customer partnerships, improving profitability, and enhancing consumer experience makes him an ideal fit for GDHA and its respected brands, Stoves and Belling, as the company continues its transformative journey. GDHA has set out its strategy to build a commercially focused branded business, prioritising strong relationships with retail partners and innovative technologies to engage and delight consumers. Spencer’s appointment underscores this commitment. GDHA has recently undertaken significant changes to its operations, including a strategic partnership with Pacifica, the leading independent provider of domestic appliance repairs, to enhance its after-sales service and consumer experience. This collaboration reinforces GDHA’s dedication to providing best-in-class support.
The company has also appointed a new manufacturing partner and has invested heavily in bespoke tooling to recently launch a suite of new products under its Stoves and Belling brands. The business has relocated its UK head office to new premises on the Birchwood Science Park, Warrington.
“We have an ambitious vision for Glen Dimplex Home Appliances. It prioritises the branded consumer product experience and journey in every decision we make, from design and functionality through to the aftermarket experience, and recognises the vital retail partner relationships required,” said Peter Spencer, Managing Director, Glen Dimplex Home Appliances. “I’m excited to work with the team to build on our recent progress and drive further commercial success, ensuring we deliver exceptional experiences for our customers.”
collaboration: A pathway to overcoming challenges
n February I attended the Kitchen & Bath Industry Show (KBIS) in the US. It was an incredible opportunity to engage with Global Connect Strategic Alliance Partners from various corners of the world and the discussions and interactions during the conference were not only enlightening but also underscored the importance of global collaboration on key industry topics.
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The beauty of international collaboration lies in our ability to share experiences, insights, and, most importantly, solutions. The interactions with our Global Connect partners revealed that despite geographical and cultural differences, we face analogous challenges. However, this also means we have a unique opportunity to learn from each other and adopt best practices that have proven effective in various parts of the world. It is imperative that the UK industry does not limit itself by borders when seeking solutions to these shared challenges. The skills shortage is a global issue, and addressing it requires a collective effort. By fostering international collaboration, we can tap into a wealth of knowledge and experience that transcends national boundaries. This approach not only enriches our understanding but also accelerates the implementation of effective strategies that can benefit all stakeholders. Furthermore, many of the brands that deliver product and services in the UK, operate globally - so it really is in our best interests to think globally too. The UK industry stands to gain immensely from adopting a more global perspective. By embracing international collaboration, we can enhance our training programs, improve industry standards, and ultimately ensure a more sustainable future for the construction and RMI market. It is only through such collaborative efforts that we can hope to overcome the skills shortage and drive the industry forward, both here and internationally. In conclusion, the challenges we face are not insurmountable. By working together and leveraging the collective expertise of our global partners, we can turn these challenges into opportunities for growth and innovation. Let us continue to build bridges, share knowledge, and collaborate on a global scale to ensure the success and sustainability of the construction and RMI market.
Damian Walters CEO, BiKBBI
BKU APRIL 2025 31
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