HEATING TECHNOLOGY


Working to simplify heat network


management


Heat network specialist, INSITE ENERGY, has been awarded a contract by London housing association, Notting Hill Genesis (NHG), to deliver credit billing services to 2,857 customers following a competitive tender. The services contract covers a five-year initial period, followed by an expected extension of an additional five years, and will see Insite Energy working closely with Orka, the appointed maintenance provider for the scheme. This latest contract builds on an


already well-established relationship between the two companies, following the success of Insite Energy in an NHG tender in 2016. Recent collaboration has centred around the development of ‘Vantage’, an all-in-one client portal designed to simplify heat network management, with NHG actively providing feedback into the portal’s functionality requirements. The new resource was launched at


the end of 2021 and is already helping other housing providers, including housing associations such as NHG, to identify potential cases of fuel poverty. By drawing in and analysing data on energy use and missing payments, the system can help prompt intervention to support customers in need. Looking ahead, there is scope to


further evolve services and collaboration during the 10-year agreement. For example, while the contract covers credit billing services, there is an opportunity to assess and explore low-cost pay-as-you-go (PAYG) models and further optimise billing services and debt management for NHG’s residents. ▄ www.insite-energy.co.uk


Saving energy and maintaining


comfort at the Inn When The Knaresborough Inn (formerly known as Dower House) recently underwent a major refurbishment, a new high-efficiency low-temperature hot water (LTHW) heating system from HAMWORTHY HEATING was employed to help minimise energy costs and maintain a comfortable environment. To meet the demands of the Grade II


listed building, two Stratton mk3 wall-hung condensing boilers and two Dorchester DR-SG stainless steel condensing water heaters were installed. The Stratton mk3 features a small and lightweight design, thereby offering a space-saving alternative to floor standing models. To further simplify the practical elements of the installation process, the Dorchester DR-SG, which features a diameter of 80cm (excluding models), enabled the water heaters to be easy transported through standard doorways without needing to remove any product elements (such as insulation jackets). Due to the age of the building and to


mitigate any issues caused by potentially dirty water in the existing system,


Hamworthy also supplied a low-loss header to work in conjunction with the Stratton MK3 boilers. The header is sized with a very low velocity and when positioned correctly will effectively separate the primary and secondary systems and help to keep any system pollutants away from the boiler circuit. The stainless steel aspect of both the


Stratton mk3 and the Dorchester DR-SG was also a big consideration when it came to product selection. Offering considerable resistance to corrosion which can help to maximise service life, The Knaresborough Inn can now expect to achieve valuable cost savings from reduced service and maintenance intervals. ▄ www.hamworthy-heating.com


EIBI | FEBRUARY 2024


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