CONTENTS 14


4 NEWS: An impressive comeback for IFA 5 NEWS: Book your place for the ERT Awards 2022! 6 NEWS: Beko debuts new 10 Year Parts Guarantee


10 PREVIEW: Safe and sustainable for a smart future: Martyn Allen talks about ESF’s next Product Safety Conference


12 OPINION: ‘Anything that shores up consumer confidence should be good news for retailers’, says Retra’s Howard Saycell


14 INTERVIEW: Smeg has been investing in its indie retailer network with new displays, demo areas and training; Kris Horley and John Davies tell ERT why it’s important to support their partners’ stores


20 FEATURE: The ERT Awards becomes carbon neutral!


22 ANALYSIS: Eco Appliances: Technology is constantly evolving and retailers can help educate consumers to make more eco-friendly product choices


28 INSIGHT: ‘Over half of Brits would like their home to be quieter. Consumers are even more aware of noise energy’, says Quiet Mark


30 SHOPFLOOR: Hosies in Scotland knows that quality service is the key to impressing customers – that and in-store events and attractive displays to draw them in store


34 SHOPFLOOR: Indie retailer Albany Radio has teamed up with Euronics to sponsor a local girls’ football team


Contact us: Editor


Jack Cheeseman 01372 414 298


jackcheeseman@ertonline.co.uk


Sales & Event Manager Charlotte Steadman 01372 414299


csteadman@ertonline.co.uk


Media Director Paul Ryder


pryder@datateam.co.uk


Artwork Editor Claire Noe


cnoe@datateam.co.uk


Contributors to ERT this month: Martyn Allen and Howard Saycell.


To subscribe to ERT, visit: www.ertonline.co.uk/registration


Or to change you subscription details, email: subscriptions@ertonline.co.uk


Published by:


PM Group Worldwide Mansard House, Church Road Bookham, Surrey. KT23 3JG


01372 414299 ABC certification


ABC total average net circulation: 6,000 (for the issues distributed between January 1, 2016 and December 31, 2016)


Total net circulation for the audit issue: 6,000 (cover issue December 2016)


Views expressed by the contributors do not necessarily represent those of the publisher, editor or staff.


© 2022 PM Group Worldwide. All rights reserved. No part of this publication may be copied, reproduced, transmitted, photocopied, recorded or stored on any retrieval system without the prior written consent of the publishers.


www.ERTonline.co.uk for news, opinions, blogs and analysis


22 30


September 2022 ertonline.co.uk


3


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36