CONTENTS


4 NEWS: Julian Richer gives over control of Richer Sounds business to staff


6 NEWS: Bowers & Wilkins’ new Formation Suite: “It’s a real change from what the normal B&W customer is used to,” said Peter May, speaking exclusively to ERT


8 NEWS: Exclusively Shows takes place this month 10 AWARDS: Meet the judges for this year’s ERT Awards!


14 OPINION: A live product showcase has never been a more important sales tool, says Clare Newsome


16 THE ERT INTERVIEW: Sony’s Barend Ezechiels talks about his new role as Country Head UK and Ireland and navigating the political landscape


20 ANALYSIS: Looking at the premium end of the SDA market and changing consumer trends


26 ANALYSIS: Jamie Carter explores the ‘smart garden’ – wireless speakers and outdoors-grade gear for the summer


29 INTERVIEW: Stone Audio’s Alex Scott-Simons on making the most of his store’s outside garden area


32 ADVERTISEMENT FEATURE: The best ways to up- sell cooling appliances


34 FOCUS: Top quality staff training is crucial in today’s retail climate – industry experts discuss why


37 BUSINESS FOCUS: Taking note of the big boys from across the pond


38 INVESTIGATION: Fake reviews or fake news?


The team: Editor


Jack Cheeseman 01372 414 298


jackcheeseman@ertonline.co.uk


Publication & Event Manager Mike Gammon 01372 414 299


mikegammon@ertonline.co.uk


Media Director Paul Ryder


info@ertonline.co.uk Design


jellymediauk.com


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