Who’s who? Training Solutions WHO’S WHO? T21 Group Ltd: Training Solutions
T21 Group Limited Westbury, Wiltshire BA13 3UY
07913957875
plaville@t21group.com
www.t21group.com
32 O
ur goal at T21 is to provide a truly independent training resource dedicated to helping people who work in the UK’s consumer electronics industry achieve their
full potential; whether that’s a sales assistant on the shop floor, a store manager settling into a new role, a customer service advisor on the phone, or a company rep who travels the world on planes, trains and automobiles, we aim to help all of you provide the best customer service whilst hitting your sales targets and business goals.. Everyone who works at T21 has a long- standing history in the CE industry, which means that we know its biggest issues and challenges. We believe that our experience and our passion for this industry enables us to deliver training that actually works.
So what do we do? A lot of what we do is based around understanding your own mindset and approach to your work as much as it’s about learning sales hacks and techniques. You can call it training if you like, but it’s much more than simply learning a process and being able to repeat it. It’s about looking at behaviours, both yours and your customer’s. Often it’s about changing the way you think, the way you prepare for and manage every sales conversation. Importantly it’s about giving sales champions of all backgrounds, abilities and levels of experience the means to discover ways in which you can develop your skills and take responsibility for each and every outcome.
E-learning
As well as delivering courses in traditional, group-based sessions with workshops, games and other learning activities, we also build premium e-learning courses on almost any subject. Since the pandemic forced us to focus online we’ve created hundreds of interactive web-based training courses packed with rich media, films, games, rewards and high levels of interactivity for a range of different businesses – from sales and customer service expertise, to getting hands on with new products through VR and online simulations. We’re experts in using the world’s best
e-learning authoring tools. We use AI in tandem with our own creative excellence PLUS we are adept in creating courses designed for a global audience. Which means that whatever your e-learning needs are, however big or small, we can do it!
2025 marks our 10th Anniversary! So look out for special training offers and initiatives we’ll be launching in the coming months. We never sit still. Our business model is flexible and we continue to evolve as the retail landscape shifts around us. We are always looking ahead for new opportunities and ways of doing things better.
Our aim is simple: to always provide the best training possible for everyone and anyone.
If you’d like us to work with you, let’s chat.
www.ertonline.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40
