SUSTAINABILITY: TRAINING
Samsung Climate Solutions newest training facility in Chertsey
Growing interest
Despite this push to train installers however, according to Baxi’s report, 60% of installers cite a lack of consumer demand as the main barrier for heat pump installation, highlighting the challenge of converting installer interest into real-world installations.
The 2025 Survey showed that attitudes of some segments of the heating engineer population are becoming more sceptical of heat pumps and towards net zero more broadly, reflecting the increasingly divisive narratives on the topic from across the political spectrum.
The consensus following the release of Baxi’s 2025 Installer Skills Survey suggested the next step may be to build awareness of the options available when it comes to heating efficiency.
Will Taylor, principal consultant at Talan explained within the report: “These findings show that despite some hardening of opinions most gas boiler installers aren’t dogmatic
about technology and just want to do a good job for their customers.
“Many installers are preparing for the future, with plans to prepare for the uptake of heat pumps and develop their skills. As a result, more installers are comfortable talking to their customers about energy efficiency and fewer say that training is a barrier than in last year’s study. It shows that the work the sector is doing to encourage training is working,” In the same vein, heating and water specialist Fernox, recently opened The Ernie McDonald Training Academy, named after the manufacturer’s former general manager, and which is designed to serve as an educational showcase of the company’s filtration and water treatment products.
The academy is open to installers, merchants and will offer educational visits as part of the company’s push to encourage the next generation.
General manager Charel Marais, said: “The space is designed to give installers, engineers and our valued customers, the opportunity to gain experience with our products and our solutions, and to really see how these products work in combination with some other products in the market, as well as some products that we offer.
“The training that we will deliver is all about building confidence and trust in our products, as well as encouraging the future generation. We believe that there’s still, a big market out there for the heating industry. So we are proud to provide this space and focus on the learning and collaboration with our customers going forward.”
Above: Scott Young, national training manager, Samung Climate Solutions
Meanwhile, Samsung Climate Solutions has launched live training sessions at its newest training facility in Chertsey, aiming to train around 1,000 installers at its Surrey centre over the next year, expanding its training provisions following increased demand.
November 2025
www.buildersmerchantsjournal.net
The courses available at the centre provide heat pump and air conditioning installers with hands-on training in installation, commissioning and maintenance, designed and tailored to give trainees the confidence to choose, fit and service all equipment in line with manufacturers’ guidance. Scott Young, national training manager at Samsung Climate Solutions, said: “Along with our Manchester training centre, the opening of our newest technical training facility in Chertsey reflects our commitment to raising industry standards and supporting the professional development of heat pump and air conditioning installers. By equipping engineers with the highest level of technical expertise and knowledge, we aim to deliver reliable and efficient installations reduce service call-outs and enhance customer confidence in our brand.”
Merchant options
Samsung’s Chertsey training centre has been designed to provide participants with a comfortable and inviting environment to learn and develop their skills, as well as to build awareness of the options available. As such, it isn’t just installers that benefit from these training resources.
Jaimeet Alang, technical trainer at Samsung Climate Solutions, explains: “I think the draw for the merchant is twofold. They can better select a heatpump system for the customer, and they can learn about the benefits of different heatpump.
“The training is tailored to specific needs. It isn’t completely technical. We can offer product training, we can talk them through the installation process. We provide various levels of training for the merchants, their customers, or indeed, for anybody. The important thing is that they get to understand how the products can better serve their needs.” BMJ
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