SUSTAINABILITY: TRAINING


(L-R) Will Taylor, principal consultant at Talan and Baxi head of training Ian Trott.


TRAINING OFFERS HEAT UP


Oliver Stanley explores the impact of the most recent training resources launched to educate merchants and installers across the heating sector.


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ccording to the fourth annual Installer Skills Survey from heating and hot water solutions provider Baxi’s, more than half (59%) of UK heating engineers are either already, or likely to work with other companies to develop heat pump competencies. The number of installers citing a lack of training as a barrier has fallen by 18%, compared with 2024.


Baxi alone has seen over 1,000 installers attend its own heat pump training courses over the last 12 months, following the opening of the Baxi Solutions Academy in Warwick last yea, suggesting that industry investment in training is beginning to pay off. The survey, conducted with green supply chain consultancy Talan (formerly Gemserv), gathered responses from almost 400 installers.


Above: Jaimeet Alang, Technical Trainer, Samsung Climate Solutions delivering an installer training session


The study found that 59% of installers are either already developing the skills to fit heat pumps or intending to do so within the next few years. As the majority of installer operators are either sole traders or very small businesses with just two or three employees, the trend is to partner with other companies that can provide complimentary services, such as system design, installation support or financing.


www.buildersmerchantsjournal.net November 2025


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