IT


WOOD LANE STARTS THE NEW YEAR WITH COUNTERACT


Wood Lane Timber Merchants Limited, started looking for a new software supplier after being informed that their previous provider would cease trading.


I


n September 2018, Wood Lane Timber Merchants Limited, began to search for a new software supplier after they


were informed that their current supplier was going to cease trading.


Pat Kelly, managing director of Wood Lane says: “We were given a year’s notice that our software supplier would be ceasing to trade. Prior to this, they hadn’t really been updating their system so we already knew it was time for a change.” Wood Lane settled upon Border Merchant Systems and its intuitive software, CounterAct. “The reason for this choice was the great reputation of CounterAct within the industry, along with the fact that we felt it was nearest fit


to the system we had been using previously,” he added.


Border discussed various


options with Wood Lane before providing them with a quote for their specific business model. “We were impressed with how quickly Border got to know our business and our objectives; they were even able to help with the finance by spreading the payments over a one-year period.” Kelly continued, “We have been delighted with the service they have given us and are already noticing real changes to our business in terms of speed and efficiency The fact that the system is constantly updated means we always have the latest technology at our fingertips.”


. One of the real bonuses that


Kelly is keen to point out is the assistance Wood Lane has had from Border’s support desk. “Their expertise and knowledge has been outstanding. Border has helped Wood Lane ‘make


tax digital’. They have also responded quickly to queries on Wood Lane’s ‘price book’”, he says. “Of course, there will always be some teething troubles


with a new installation - for us we had issues with transferring some information, but Border was able to step in immediately and help resolve any queries we


had. The system is so much more responsive than Wood Lane’s old system and has improved the ed with which the company


speed with which the company BMJ


p can service customers.


C & W BERRY LTD SELECTS INTACT IQ AS ERP SOLUTION C & W Berry have been awarded


many times for their gr eat custom- er service and ar e known for their dedication to customers large and small. T o enable the C & W Berry To enable the C team to continuously meet and exceed their customers’ expecta- tions having a robust yet flexible ERP solution is essential.


With their existing business man- agement softwar e ‘beginning to show its age’, it became clear to C & W Berry that they would need to replace their software if they wer e to continue to grow their


operations. After an extensive search they found their solution in leading mer chant driven ERP solu- tion, Intact iQ.


David Berry , managing dir ector , commented, “Choosing the right ERP solution is one of the most important decisions we’ve had to make and we’r e confident that the Intact iQ system will enable our company to gr ow.


“We wer e particularly impr essed in the way that Intact iQ has been written to allow as much customi- sation as possible, enabling it to


develop to our way of working rather than for cing us to change our own processes to suit the new system. W e now look forwar d to working closely with the Intact team through the implementation phase of the project.”


Berry continues, “The staf f that we have met at Intact have shown a gr eat knowledge of our industry and understand the varying needs of merchants as much as they un- the technical side of IT ” T..”


derstand the technical side of IT The team at Intact are delighted to welcome C & W Berry to their


growing network of merchants looking to maximise efficiency take control, drive sales & impr ove margins in the decades ahead. Mer chants who recognise the growing r ole moder n technology will play in enabling their business to excel.


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Gary Brookshaw , Intact product director, said, “W e are looking forward to working in partner- ship with C & W Berry to create a str eamlined customer journey through their multiple depart- ments.”


BMJ


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