talking retail Lords at Home

In focus on Lords at Home, an independent housewares retailer since 1984 with five shops in the London area

on local high streets, the company wants to offer convenience, a wide range of everyday utility items, as well as aspirational products that inspire. In essence Lords is a one

stop shop, where customers can be sure to find a combination of what we need and what we’d like to have all under one roof, and on your doorstep.

What are the company’s core values? Be Inspired: The company constantly seeks new ways to inspire your through new continual discovery of newness • Have Pride: The company aims to go the extra mile. Using resourcefulness to impress with Quality products and tailor made service • Have Fun: Have an experience that is memorable.

What is the background behind Lords at Home? Lords is a family owned housewares brand created by two sisters – Rita and Rachna, who grew up in North London.

Where are the stores located? The company now has six stores. Lords opened its first flagship store in Holland Park in June 2013 and has stores in Westbourne Grove, Hampstead, Northcote Road, St Johns Wood and Chorleywood.

• 86 Westbourne Grove, London W2 5RT • 81 – 83 Northcote Road, London SW11 6PJ Whitton House, Lower Road, Chorleywood WD3 5LD • 22 Heath Street, London NW3 6TE • 13 St Johns Wood High Street, London, NW8 7NG

What is the company’s modus operandi? The company’s aim is to bring both style and useful housewares into your home. With stores

October 2020

What are the founder’s aims? • Rita: As Rita comes from a background of travel, marketing and customer services, the main thing at the forefront of her mind is looking after the company’s customers as best as they can, and finding out what else they can do to make shopping at Lords ‘Simply the Best’. “We are more than just a store; we want to make a difference,” she says. • Rachna: As a buyer, Rachna prefers making homes beautiful and being a busy mum; she knows how invaluable it is to have the combination of daily essentials, gifts, as well as nice to haves, all under one convenient roof.

What’s the latest news at Lords? Lords at Home have announced the appointment of Tilak Patel as managing director. Tilak has been with Lords at Home from the very beginning and his appointment as MD is the culmination of seven years of hard work, growing, learning and managing the day to day operations of the business, marking the beginning of an exciting new chapter of our growing family company. Tilak Patel added: “It’s a huge honour to have • | 27

been appointed managing director of Lords at Home, especially at such an important and exciting time for the company. Lords at Home has grown significantly over the recent years, in people and estate and I’m confident that with our culture and values we can continue to build on this success and drive our strategic vision forward.” Founding Sisters, Rita and Rachna are delighted with the appointment: “This is well deserved and exciting opportunity for Tilak. Over the past seven years we have worked hard to create a brand that is relevant and innovative. Tilak has played a very important role in our growth and we look forward to creating new opportunities in the future.

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