news
Which? survey names best and worst high street shops
WHSmith finished bottom of Which?’s annual UK high street shops survey of more than 100 shops, while specialist retailers came out on top. The poll of 7,784 members
of the independent consumer body was conducted in January and was based on in- store purchases they made in the previous 12 months. Scores were made up of how satisfied they were with their experience and whether they would recommend the retailer. WHSmith came last with a
score of 50%, accompanied by Homebase/Bunnings with a
score of 53% and Sports Direct with 54%. Taking the top spot was
Richer Sounds with a score of 89%, alongside Rohan (87%) and John Lewis (86%). Five of the six highest-scoring shops were specialist retailers (including housewares chain Lakeland), with customers commending them for their expert advice and high-quality products. The only generalist retailer at the top of the table was department store John Lewis. Harry Rose, editor of Which? Magazine, said: “Worries about
the future of the high street aren’t going away anytime soon, but it’s clear that there is still demand from shoppers for the experience and services offered by physical stores that can’t always be replicated online. Giving shoppers a great in-store experience is more important than ever if brands want to thrive on the high street. Our findings go to show that if retailers can deliver great value, quality products and first-class customer service, customers will keep coming back.”
Tramontina opens UK warehouse
Housewares supplier Tramontina has opened its first warehouse in the UK. Located at Dukinfield – a
town in Tameside, Greater Manchester - the facility will house an ever-growing product range which, along with Tramontina’s established Churrasco Collection of barbecue tools, includes the latest additions to its portfolio such as cookware, utensils and knife block sets.. Since entering the UK retail
market three years ago, the company has been supplying UK customers from its warehouse in Germany, where
products are shipped from their manufacturing bases in Brazil. But now UK customers can benefit from this new facility. Tramontina UK managing
director Alexandre Frubel said: “Unlike many companies who have decided to move out of the UK due to the ongoing uncertainties over Brexit, Tramontina has decided to put down stronger roots in the UK. “Over the last few years our
UK business has grown considerably. We are passionate about customer service, and undertaking this new venture ensures we can
offer an even better level of customer service and speedier order turnaround.” Tramontina is a Brazilian
company with a heritage dating back to 1911. It produces around 18,000 product lines, has 11 factories, 8,000 employees and 16 international bases distributing to 120 countries.
Eddingtons director to speak at 2019 Global Forum
Richard Walker, commercial director of housewares distributor Eddingtons, has been confirmed as a speaker at the 2019 Global Forum. The event, which will to be
held from September 15 to September 17 at San Diego in California, is sponsored by the International Business Council (IBC): a special interest group of International Housewares Association (IHA) members
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dedicated to increasing their international business. The Forum offers
educational sessions on international sales issues and is open to IBC and non- IBC members. Overviews by housewares
buyers and distributors covering the UK, Asia and Spain, along with sessions on opportunities in key markets around the world, will fill the agenda. Richard will explain how
Eddingtons works with product suppliers throughout the UK, focusing on the nuances of the markets it
covers and what the company seeks in ideal suppliers. IHA vice president,
international Mark Adkison said: “The Global Forum presents our members with a unique opportunity to not just learn about international sales issues but also to network with the buyers who are speaking, as well as like- minded exporting colleagues who share a similar goal - to increase global sales. As a former IBC president
and attendee of many Global Forums, the networking opportunities are as rewarding as the education.”
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Groupe SEB UK appoints new commercial director
Groupe SEB UK has promoted Will Yates to the role of commercial director of its three ‘power brands’: Tefal, KRUPS and Rowenta. The housewares
supplier said: ‘Will joined Groupe SEB in January 2016 as sales director and during his tenure the business has successfully launched a number of high profile new innovative products, which have resulted in significant sales growth. He has a real passion for change through his leadership and strategic skills and the ability to stimulate sales in mature markets.’ Previous positions include sales revenue
controller (Northern Europe) of Mondelēz International and field sales director of Mondelēz International. He will now be responsible for
developing the commercial strategy within the UK & Ireland business with a core focus on communicating the USPs of the brands. Will Yates will continue to report to Richard Joaristi, general manager of Groupe SEB UK.
Elite Tins collaborates with FatFace
Elite Tins’ biggest license partner to date – British clothing brand FatFace - is bringing its designs to tin storage.
The housewares supplier has expanded its licensed kitchenware offering with storageware including cake tins; tea, coffee and sugar tins; biscuit tins; and a tin tray - with giftware to follow. Elite Tins managing director James
Brierley said: “It was a compliment to be approached by FatFace and we jumped at the chance to launch their well-loved patterns onto our tin products. These are unique designs and their appeal stretches far beyond FatFace’s own customer base.” Gabrielle Sims, head of licensing at
FatFace, added: “Absolutely everything we do at FatFace is designed to be loved by our customers for life outside 9-5, so there was no better place to start than with Elite, the UK’s market leader in tin. The kitchenware collection is designed to be very versatile so that it sits in most kitchens and brightens up any shelf or table.”
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twitter.com/Housewaresnews June/July 2019
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