NEWS | Industry Updates
From customer insight to Coffee Innovation with CALI 2 and COTI
In this Q&A Matt Volinsky, general manager of Crane Convenience explains how Crane Convenience is helping operators create premium, connected experiences for the modern consumer
Q: Crane Convenience has recently introduced its new Coffee range. What inspired the development of this portfolio? At Crane Convenience, innovation begins with understanding our customers. We have worked closely with operators across Europe to learn what is helping them succeed today and what challenges they are preparing for tomorrow. More specifically, over the past several years we’ve seen growing demand for coffee solutions that deliver premium beverage quality, create engaging consumer experiences, provide greater operational visibility, and support long-term business growth. Operators are looking for more than equipment. They want solutions that help them attract consumers and maximize performance across their estates. Our latest generation of CALI 2 and COTI 2 solutions was developed with those priorities firmly in mind. The result is a portfolio that builds upon proven technology while introducing meaningful enhancements in design, user experience, serviceability, and digital engagement capabilities where appropriate.
Q: What trends are having the biggest impact on the coffee and unattended retail sectors today? We’re seeing the convergence of several important trends.
4 |
vendinginternational-online.com Consumer expectations continue to evolve, with coffee quality
remaining critical, but increasingly forming part of a broader expectation around convenience and experience. People are accustomed to the standards set by coffee shops and retail brands, and those expectations naturally carry across into the workplace and unattended environments. The workplace itself has also changed significantly in recent years.
The rise of flexible and hybrid working has increased the importance of creating environments that encourage collaboration, connection, and engagement when employees come into the office. High- quality refreshment solutions have become an important part of that experience, helping employers create spaces where people want to spend time.
At the same time, operators are looking for ways to improve
efficiency, gain greater visibility into performance, and make faster, data-driven decisions. This is where connected technology is becoming increasingly important. Access to machine data, remote management tools, digital engagement capabilities, and operational insights allows operators to optimize performance while creating a more relevant and engaging consumer experience. These trends are shaping the way we innovate. Our focus is on delivering solutions that combine premium coffee experiences, connected technology, operational simplicity, and long-term value while building on the proven platforms our customers already know and trust. >>
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36
