OFFICE REFRESHMENT
From coffee point to convenience hub: the changing role of office refreshment
T
he office coffee machine has long been a fixture of workplace life, but hybrid working and changing employee expectations are reshaping workplace refreshment. Employees increasingly
want the quality, choice and convenience they experience elsewhere, while employers are looking for services that support a positive workplace experience.
MEETING CHANGING WORKPLACE EXPECTATIONS For operators, the challenge is to meet those expectations without introducing unnecessary cost or complexity. Coffee and grab-and-go food are often managed as separate services, with different payment points and back-office systems. That can result in a disjointed customer journey and make smaller workplace locations difficult to serve profitably. 365 Retail Markets developed PicoCoffee to address this gap. Designed for compatible automatic tabletop coffee machines, the compact cashless terminal enables customers to pay for their drink by card, mobile wallet or the 365Pay app. Its freestanding, plug- and-play design connects via a single MDB cable, avoiding the need to drill into or permanently alter the coffee machine, which is particularly useful when equipment is leased or financed.
BRINGING COFFEE AND FOOD TOGETHER PicoCoffee+ extends the concept beyond drinks. An integrated barcode scanner allows customers to add nearby packaged products, such as pastries, fruit or snack bars, and pay for everything in one transaction. It is a relatively simple change, but one that reflects a wider shift
in office refreshment. Rather than treating coffee, vending and micro markets as separate categories, operators can begin to bring them together as a single convenience offer. For the customer, the benefit is a quicker and more coherent
experience. Someone collecting a morning coffee can add breakfast without visiting another payment point or completing a second transaction. Loyalty balances and eligible promotions can also be accessed through the wider Connected Campus environment.
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GREATER FLEXIBILITY FOR OPERATORS Operators gain a clearer view of activity at each location. Coffee and scan-and-pay transactions can be managed through 365’s ADM platform, bringing product, sales and revenue information into one system. Placing complementary food alongside the brewer can also encourage additional purchases, helping operators increase the value of each visit. Perhaps most importantly, the format offers greater flexibility. A full
micro market may not be practical in every workplace, but a coffee machine paired with a carefully selected range of food can provide a compact alternative for smaller offices and less conventional sites.
ADAPTING TO THE MODERN OFFICE The workplace continues to evolve, with hybrid attendance making demand less predictable and employees placing greater value on amenities when they are on site. In that environment, successful office refreshment will depend on services that are convenient for the user and commercially manageable for the operator. By turning an established coffee point into a broader grab-and-go destination, PicoCoffee demonstrates how the right technology can help office refreshment adapt to changing workplace needs.
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