News | Industry Updates Research reveals key to business longevity


New research from BRITA Professional reveals hospitality businesses believe a loyal customer base (61%), strong teamwork (47%) and the ability to adapt (34%) are the key ingredients needed for future-proofing their businesses. Although the hospitality sector has now


reopened, it still faces challenges ahead and operators are looking for support to rebuild their businesses in the long run. This is evident as businesses agree they want financial support from the Government (49%), help from suppliers to achieve greater efficiency and cope with rising demand (32%) and support regaining customer confidence (34%). Looking to the future, hospitality businesses


acknowledge that top quality equipment and customer service will be key to ensuring success: • 51% say investing in equipment maintenance schedules is most important to help future proof their businesses


• Half of businesses will be adopting innovative customer service technology and almost a third (31%) will invest in Internet of Things enabled kitchen equipment


• 42% say they will ensure they are able to pivot and respond to change in the future


• 43% say they will be focusing on hygiene and cleaning. These themes and more are discussed in


BRITA Professional’s new podcast series ‘Return, Renew Reinvent’, along with information from industry professionals, sharing how their businesses have responded to the pressures on the hospitality industry to secure ongoing success.


Hear from masters of the industry, including


boutique-pub chain YummyPubs, leading training provider HIT Training, coffee roastery Wogan Coffee and catering parts supplier, FirstChoice, in addition to BRITA Professional, on how they have adapted their strategies to invest in their future. Steve Buckmaster, director of sales at BRITA


UK said: “At BRITA we want to support hospitality and catering businesses to invest in


their future now the industry has reopened.” He continued: “While the pandemic has


been an extremely challenging time for the industry, hospitality and catering professionals have demonstrated incredible resilience. Our podcast series brings together voices from across the industry to offer practical advice, first-hand experience and key lessons they have learned while striving to achieve long- term business success.”


New president of the European Snacks Association


consumer goods companies in retail, wholesale and on the manufacturer side. He said: “Rolf Nilges, with his dedication and


The European Snacks Association (ESA) has elected PepsiCo’s Mathijs Peters as president for a two-year term. He succeeds Dr Rolf Nilges, Intersnack’s


director of research & development and external affairs. Mr Peters, who joined PepsiCo in 2017, has


more than 20 years of experience working with several leading European and American


10 | vendinginternational-online.com


deep industry knowledge, left his mark on ESA, and replacing him will not be the easiest of tasks. Moreover, I am succeeding him at an exciting time, with a host of policy initiatives that cover our entire value chain from farm to fork, and even beyond, coming our way. Building on the industry’ efforts and achievements to date and its strong connection to all parts of the food chain, I am confident that we will be able to contribute to a more sustainable food system in a tangible and meaningful way. I am honoured and excited to be ESA’s new president and look forward to further strengthening ESA and its reputation.” ESA’s director-general, Sebastian Emig, welcomed the board’s decision and looks


forward to a fruitful collaboration. He said: “We are excited to be working with Mathijs


as our new president. He is a seasoned public affairs professional with deep knowledge of the legislative and policy environment impacting food manufacturers and also knows perfectly how trade associations operate in Brussels. He will be the leader the association needs in these times to make the voice of the sector heard in Brussels.” “I would also like to warmly thank Rolf for his


invaluable contribution to ESA in the past years. He has been a real driving force in the organisation, relentlessly promoting the interest of savour snacks manufacturers and helping the sector to achieve significant successes; especially in times of a global pandemic. We wish him a happy retirement and all the best for its future endeavours.”


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