SOFTWARE & TELEMETRY These are all innovations/improvements in software/telemetry. And
each and all of the above will more than “pay its way” in terms of improving performance for operators with concrete commercial returns. AFR for example gives you the best routing there is, drawing on the detailed information managed in Vendmanager across your whole estate. It’s ever on hand, even when specialist staff are away. And it’s so fast that you are free to run “what if” scenarios at ease. Since so many of the key current challenges in our sector are driven by staff availability and operational efficiency, there’s never been a time when AFR has been more relevant - necessary even. In addition we are continuing our drive to improve things right
across: • micromarkets (with both Nova, the fully featured kiosk, and integration into Vendmanager to maximise functionality/efficiency)
• OCS (integrating all your office coffee processes via Coffeemanager)
• smart fridges (maximising the sales window while ensuring legal compliance with Fridge Lock). It’s a lot, but the sheer range, scope and diversity of all of the above illustrates another key challenge for operators. With technology advancing ever faster, how do they keep on top of all the innovations, and prioritise opportunities, especially when the day-to- day challenges of running a business are themselves growing ever more demanding. We recognise that it is hard for operators to keep up to date as innovation accelerates. That is why we offer clients regular “health
checks” facilitated by their own dedicated SBS technical account manager. With on-site visits supplemented by remote access on demand, these reviews assess current usage of technology then schedule an individual prioritised plan per customer for doing more/ better going forward. Technology is not going to slow down, and the opportunities to
improve visibility, efficiency, profitability and customer service will be growing ever greater in terms of impact, in this difficult business environment. That’s why it’s vital to understand how much more you could/should be doing. And just as importantly, when. We see that as a core element of our responsibility per client.”
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