Micro Markets


The supplier


Susan Nash, trade communications manager at Mondelēz International As the benefits of contact-free catering becomes apparent to businesses looking to streamline their canteen facilities, vending is perfectly placed to capitalise and become micro market specialists providing the product-offering meets latest trends. The need to provide delicious snacks and meals is a constant, but


many of the considered ‘norms’ are changing: • Food-to-go is growing in popularity • Pre-package options are seeing increased preference, with this trend anticipated to continue • Pre-order services and made-to-order facilities are anticipated to decline while becoming more costly to run • Office and facility-based working is set to settle at a lower level than pre-pandemic All these trends point to an opportunity for micro markets which


provide availability solutions compared to vending, as well as flexibility with regards to ranging. They can also provide complimentary offers to stand-alone hot drink vending. Technological development means there are now efficient options available for unattended retailing, making it easier than ever to manage the format. Unmanned facilities are gaining wider consumer acceptance,


which is also being helped by today’s need for social distancing. It’s essential that the unattended retailing meets the consumer


and client needs. The right mix of product from trusted brands is an imperative to a successful installation. Products need to match needs throughout the day, from savoury to


sweet, from treat to boost and from wellbeing offers to indulgence. Right brands are key and through the pandemic consumers


gravitation to brands they know and trust has increased . Familiar brands can only add to the self-serve experience and help provide confidence for those unfamiliar with the micro market experience. Attractive displays help inspire and increase appeal, while neat and


logical displays make choosing a selection easier - the art of perfect display is to do both and in a way which is easy to maintain. Through its global insights and resources, Mondelēz is leading the


way in the exciting area of unattended retailing. Being international and with a deep understanding of consumer needs and retailing trends Mondelez is perfectly positioned to provide extensive advice on this emerging concept.


The sofTware specialisT


Simon Black, SB Software Micromarkets have been billed as ‘the next big thing’ in our sector for some time now. But today that view goes beyond an opinion, it is fact-based insight. In the British Isles, consumers and employees alike are already


adept with self-checkout in supermarkets, staff canteens and beyond. And the post-covid economy/environment will both accelerate the speed and increase the scale of implementations ahead. Here at SB Software, we have longer experience with


micromarkets than any other UK company and today we offer more for the micro market sector than ever before, including:


Nayax Nova Market kiosk


The Nova Market offers the best of all worlds for merchants in the unattended retail space. It is ideal, whether starting out (including running pilots for evaluation), ramping up to scale, or monitoring and managing large estates. The technology is vouchsafed by Nayax’s global footprint and expertise and it’s already proven successful in the field. The support in the UK and Ireland is underpinned by our own SBS presence and experience on the ground here, where we have a reputation for customer service to protect.”


iNtegratioN


Our Vendmanager and Coffeemanager systems integrate with the leading providers in line with the NAMA VDI standard. We are committed to helping our micro market clients:


- Reduce admin time - Improve efficiency with greater clarity - Keep stock in check - Enable robust invoicing and revenue reports - Manage micro market and vending machines all in one place - Enjoy all the same advantages with micro markets that they already enjoy in vending and OCS thanks to Vendmanager and Coffeemanager (including easy to use route management, effective delivery of servicing and engineering, reliable and efficient invoicing, dashboards delivering meaningful data, a powerful reporting suite, questionnaires, custom fields, and so much more). The micro market wave is coming our way - there’s no question


about that. What you do next will decide whether you catch that wave in time yourselves. Will you be ready for what the market (and your clients) want/need?


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