VENDING SOFTWARE &TELEMETRY Personalise your coffee machines with custom icons D


e Jong has announced a new feature in ConnectMe, the company’s remote connectivity and machine management platform which helps you monitor all you machines remotely.


You can now upload custom drink icons to your coffee machine selection screen via ConnectMe, giving you the power to personalise a coffee experience. Whether it’s your brand logo, unique drink icons, or creative designs, this new


The vending industry is navigating a period of structural change, shaped by rising operational costs, tighter margins, and increasing expectations around service reliability. In this context, the convergence of cloud technologies and artificial intelligence is emerging as a practical response. AI is beginning to support vending operations by transforming growing volumes of machine data into insights that can be applied quickly and consistently. Historically, vending operations relied


Reshaping vending operations using AI and cloud technology Seco’s telemetry solution to operational


on fixed refill cycles and calendar-based maintenance, which often resulted in inefficient use of staff, unnecessary site visits, and undetected downtime. Cloud-based telemetry platforms have fundamentally changed this model by enabling continuous connectivity and real-time visibility across fleets. Operators can now monitor machine status, sales performance, stock levels, and technical events remotely.


18 | vendinginternational-online.com


resilience is Clea Vend. Martin Duemling, senior product manager payment at Seco says: “By aggregating live data from machines and presenting it in an accessible way, the soution enables more precise refilling planning, faster response to faults, and better alignment between product mix and local demand. AI-driven interfaces further lower the barrier to using complex datasets, allowing operators to query performance, generate reports, or plan routes without requiring technical expertise.” At the transaction level, payment


infrastructure also plays a role in this evolution. Clea Vend telemetry can be enabled through KarL4 payment terminals, the SECO Datalogger retrofit module, or standardised APIs, ensuring connectivity across both new and legacy machines. KarL4 contactless payment terminal has reached significant scale in Germany,


functionality allows you to customise the selection screen of the coffee machines. ConnectMe enables you to monitor and maintain every connected de Jong DUKE coffee machine in your fleet with just a few clicks. Log in to the platform to, for example, check the machine status, change recipes, or adjust drink presentation remotely. The data gathered will provide insights that show you exactly what’s going on with your fleet. The dashboard offers a clear overview of the number and type of consumptions and any issues. You can monitor or schedule cleaning so you can serve customers better and ensure optimal performance. You can plan scheduled maintenance during downtimes, keeping your machines running optimally and providing minimal interruption. Fix problems before they occur and gain insight into part replacements before you need them. You’ll also be alerted to unexpected errors, so you can solve them swiftly.


Since most maintenance and service tasks can be managed remotely, you’ll make fewer in-person visits to customer locations. This reduces your carbon footprint and provides you with more room in your agenda for other tasks.


accounting for approximately 14% of active girocard payment terminals and processing around 1.1% of all girocard transactions nationwide in the first half of 2025. KarL4 has recently expanded into Italy and is scheduled to launch in the United States. Integrated with telemetry platforms, such terminals contribute both payment functionality and operational data, efficiently reinforcing the vending ecosystems.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28