Euronics: CEO Update Euronics


Achieves Which? Recommended Provider Status for a Third Time


The following statement has been received from Harry Kyriacou, Chief Executive Offi cer, Combined Independents (Holdings) Ltd (CIH).


I


am delighted to share that Combined Independents (Holdings) Ltd (CIH )


has once again been named a Which? Recommended Provider of Household Appliances for 2025. This marks the third consecutive year we


have received this prestigious endorsement, and it is a testament to the unwavering commitment of our network of independent retailers across the UK. Euronics operates in over 600 high-


street stores, many of which are family-run businesses deeply rooted in their local communities. Our agents bring extensive expertise and a genuine dedication to customer service, qualities that truly set Euronics apart in today’s competitive retail landscape.


The Which Recommended Provider Survey Being recognised by Which? a highly respected advocate for consumers, is an honour. In the latest Which? Best Home Appliance Stores survey, Euronics ranks among the top three retailers, underlining our focus on quality, value, and outstanding customer service. This achievement is not just about numbers; it refl ects the hard work and passion of every Euronics Agent who goes above and beyond for their customers. Which? invited over 4,000 shoppers to share


their experiences of buying home appliances, both in-store and online. The feedback was clear: Euronics off ers great advice, isn’t just interested in selling, and always strives to do


Winter 2025


the right thing for the customer. We received top marks for customer service, product quality, delivery, value for money, product range, and aftersales service. Importantly, Euronics also passed Which?’s


stringent checks on terms and conditions and returns policies, further demonstrating our commitment to transparency and fairness.


Local communities are at the heart of Euronics The recognition is a testament to the hard work of Euronics agents and the trust of their customers, highlighting the positive impact of independent retailers on local communities. At Euronics, we believe in the power of a strong, consistent brand voice. The Euronics Way is our unique approach to communication, characterised by clarity, authenticity, and customer-centric values. We are dedicated to serving local communities and it’s why our Agents stores operate as independent family businesses on high streets up and down the country. Our aim is to build a deeper connection with customers, fostering trust and loyalty through every interaction.


Supporting members With more than 400 Agents and 600 stores nationwide, Euronics provides a range of exclusive product ranges, including Sensis and Schonhaus, that customers cannot fi nd elsewhere. We are proud to support independent electrical retailers and help them thrive in a rapidly changing market.


PEOPLE MAKE THE DIFFERENCE www.ierdaily.co.uk | 9 ‘‘ This accolade builds on the


success of Euronics winning the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.


This accolade builds on the success of


Euronics winning the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience. Established in 2014, the Trusted Service Awards collect verifi ed reviews and feedback from customers, off ering real trust and reassurance for customers in the service quality of their award winners. The recognition from Which? is a celebration


of our collective eff orts and a reminder of the value that independent retailers bring to their communities. Thank you to every Euronics Agent for your dedication, and to our customers for your trust.


• For more information on Which?, visit www.which.co.uk. If you’re interested in joining Euronics in the UK, please email: membership@cihgroup.com.


Right: Harry Kyriacou CEO at CIH


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