Ventilation
the coldest part of the year, when reports tend to rise. Policies on paper rarely show where a report stalls. The providers best placed for the changes to come on 30 November will be those who have rehearsed the process: taking a realistic case through triage, investigation, repair and rehousing against the clock, and fixing the weak points while there is still time.”
Five steps that landlords need to take before 30 November •
• • • •
The deadlines all landlords must meet Deadline
Requirement Within 24 hours
Investigate a potential emergency hazard and, if confirmed, complete relevant safety work as soon as reasonably practicable and within 24 hours.
Within 10 working days
Update triage so every report is checked against all eight significant-hazard categories, not just damp and mould.
Confirm you have competent investigators for electrical, fire and structural hazards who can attend within the deadlines.
Review contractor and managing agent agreements so hazards they spot are reported to you the same day.
Test your 24-hour emergency response and rehousing arrangements, including out of hours and at weekends.
Ensure that your records capture every report, access attempt, written summary and decision, so you can show reasonable endeavours.
EIC Case Study
Overcoming workplace harassment and coercive control
Power imbalances can create harmful and damaging workplace situations, leaving individuals feeling trapped and powerless.
T
his was sadly the case for Marie, an industry professional who experienced ongoing harassment from a senior colleague following the breakdown of their personal relationship. Marie contacted the Electrical Industries Charity (EIC) while in a state of acute distress. The emotionally abusive nature of the relationship and the harassment that followed had left her exhausted, overwhelmed and struggling to cope. The imbalance of power within the relationship created a coercive dynamic that quickly extended into the workplace. After the relationship ended, Marie faced persistent harassment from her former partner, creating a hostile working environment that had a profound impact on her wellbeing. Over time, the situation led to severe anxiety, emotional exhaustion and a significant decline in her mental health.
ewnews.co.uk
Unable to face returning to the toxic environment, Marie was signed off work on sick leave. As her situation worsened, she began actively planning her resignation, placing both her career and financial stability at serious risk. Recognising the extent of the trauma and anxiety she was experiencing, the EIC arranged specialist face-to-face counselling with a therapist experienced in supporting survivors of abuse. This provided Marie with the dedicated support she needed to begin processing the emotional impact of what she had endured.
Alongside her mental health recovery, the EIC worked closely with Marie to develop a practical plan for her future, helping her navigate an impending career transition and explore her options with confidence.
Through a combination of specialist counselling, emotional support and practical
guidance, Marie gradually rebuilt her confidence and sense of self-worth. With the right support in place, she was able to protect her employment rights, make informed decisions about her future, and successfully transition into a healthy and supportive new working environment. Marie’s experience highlights the devastating impact that coercive control and workplace harassment can have on an individual’s mental health, career and financial security. It also demonstrates the importance of early intervention and confidential support. By providing compassionate, tailored assistance during a time of crisis, the EIC helped Marie regain control of her life, rebuild her confidence and move forward with hope.
020 3696 1710 / fundraising@
electricalcharity.org
Within 3 working days
Within 5 working days
Operational question
Who can attend, decide, escalate and make safe at any hour?
Investigate a potential significant hazard. Can reports be triaged and routed to a competent investigator without delay?
Usually provide the tenant with a written summary after the investigation concludes.
Complete relevant safety work for a significant hazard also begin, or take steps to begin, work to prevent recurrence.
Within 12 weeks
Where preventative work cannot begin within five working days, it must begin as soon as reasonably practicable and within 12 weeks.
Can you turn field evidence into clear, accessible resident communication?
Are suppliers, parts, temporary controls and approvals ready before a case arises?
Can you show ownership, progress, decisions and a defensible audit trail?
November 2026 electrical wholesaler | 31
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