ALL ADVERTISEMENTS AND COPY SHOULD BE SENT TO: JOHNWILSON AT DATATEAM BUSINESSMEDIA LIMITED LONDON ROAD, MAIDSTONE, KENT ME16 8LY TEL: 01622 699127 FAX: 01622 757646 EMAIL:
JWILSON@DATATEAM.CO.UK
Recruitment Implementations and Customer Services
Software Trainer and Customer Relations Good Salary, Company Car, Company Benefits
Do you have good knowledge of the processes within electrical wholesaling?
• Provide training to our existing clients in the use of Chalice and our other software products.
• Assist with the implementation of systems and software to clients. • Problem solve and give feedback from our clients to our developers to gain improved functionality and/or new solutions.
• Provide group training in forums for our regions. • Ongoing meetings with our client base to introduce new products and services.
You should be outgoing and self-motivated, understand the electrical wholesale industry processes. You will spend time both in the ‘field’ visiting our clients, and also in our offices interacting with our other staff. Knowledge of our product would be beneficial but training will be given.
Salary will be commensurate with experience and ability, a fully expensed company car and travelling allowance will be provided.
Apply in writing with full CV and accompanying letter giving reasons why you would be the best candidate for this position. Send to:
jobs@agathos.co.uk
Subject: Implementation Manager Industry Comment
finance, procurement, manufacturing and logistics. Due diligence has always been required to understand the breadth of standard functionality that’s offered by a provider, not only for your current business needs, but also to support future ambitions. Today, however, you should also be asking if a solution can support your business’s digital transformation! The emergence of web and mobile technologies is leading to the implementation of solutions that have the potential to drive greater efficiencies, to improve internal communications and greatly enhance customer service. They’ve led to a move away from the traditional practice of updating an ERP system ‘after the fact’, to the immediate updates that new digital solutions offer. Consequently this is creating a new way of working as apps that work in both on-line and off-line mode, in a showroom or warehouse, will enable your team
ewnews.co.uk
Don’t be restrainedby your ERP! E
RP solutions have expanded over the years to encapsulate many core business functions including sales,
to undertake tasks such as picking, receipting goods or building an order anywhere in your premises on a smartphone or tablet. Digital transformation is also revolutionising
the way deliveries can be managed. Historically an ERP system could only be updated once customer orders had been delivered and paperwork returned to the branch. Today, the trend towards the use of mobile delivery apps across all industry sectors, and in the consumer environment, means that customer service expectations and standards are being reset and
Tony Pey, Head of Product Marketing at Kerridge Commercial Systems, examines how the role of an ERP system is changing. It’s still the engine that drives a business – but now also has to sit well in the new technology landscape.
your customers will expect any delivery problems to be dealt with immediately. Of course this is only possible if the technology used by the driver can be integrated with the ERP system and the right people are notified as soon as the problem is reported. An ERP system that offers ‘interoperability’ with this type of app will give wholesalers another way to differentiate themselves in this new digital age. It’s worth pointing out too that while adopting new methods of working and communicating will come more naturally to the millennial generation, it is not a given, and change management needs to be a core part of any company’s digital transformation plan. But essentially we’re describing a way that businesses can take advantage of cloud computing to better utilise their ERP data to enhance their customer service – and those ready to do so will be the ones poised to steal a march on their competitors.
kerridgecs.com July 2019 electrical wholesaler | 39
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