The Windsor is bringing seamless luxury to Heathrow
The Windsor by Heathrow is one of travel’s best-kept secrets. Charlotte Burns, Heathrow’s VIP & Premium Services Lead, explains what sets it apart
The Windsor by Heathrow is one of travel’s best-kept secrets. How would you describe it, and what sets it apart from first-class travel? The Windsor is a sanctuary of serenity – a private terminal where every detail of the travel experience is meticulously managed by our expert team, allowing First and Business Class guests to unwind in one of eight beautifully appointed lounges. We offer three bespoke services: departure, arrival and connection, each designed to deliver seamless luxury from doorstep to aircraſt. For guests departing the UK, their
journey starts with one of our professional chauffeurs navigating London’s streets with precision, ensuring they arrive with ample time to enjoy their surroundings. Once inside the lounge, guests can indulge in a seasonal menu curated by Michelin-starred chef Jason Atherton, with many requesting takeaway bags to enjoy on board. Time permitting, our personal shopping
service offers discreet access to the T5 Departure Lounge, where guests can browse iconic luxury brands such as
Chanel, Louis Vuitton and Tiffany & Co. Our team expertly manages each guest’s schedule, ensuring a smooth return to The Windsor before boarding. Or, should our guests have a discerning taste in artwork, in partnership with Tanya Baxter Contemporary we showcase iconic works – from Banksy to Chagall – which are available for purchase. Guests are then escorted to their aircraſt
in private vehicles by their dedicated VIP Liaison Officer. Depending on our guest’s schedule and preferences, we liaise with the airline partner to arrange boarding among either the first or last passengers. This tailored approach enhances discretion and reduces time spent in public boarding areas. What truly distinguishes The Windsor
from first-class travel is the privacy, exclusivity and personalised service. Each guest enjoys a private lounge and a dedicated liaison officer, many of whom have built trusted relationships over decades of service. For arriving guests, The Windsor offers a private immigration experience
Guests enjoy the style and comfort of a private lounge, and (below right) are driven directly from lounge to aircraft
– eliminating queues and providing a swiſt, discreet alternative to traditional passport control. It’s a significant time- saver, especially for those unable to use eGates, allowing guests to enjoy more time in their lounge while baggage is collected on their behalf.
You’ve recently unveiled a significant rebrand and refurbishment. What is new at The Windsor? We partnered with the acclaimed interior designers Oliver Burns Studio to reimagine our eight lounges, creating a refined ‘home away from home’ experience. Previously, our interiors were functional but lacked the warmth and sophistication we aspired to. Oliver Burns helped us celebrate British craſtsmanship and identity, moving away from a universal aesthetic to something
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