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of change, as well as prioritising key issues that will result in an enhanced employee experience. A cultural shift will be


required, changing the way the global mobility function works, particularly in respect of interactions and interrelationships with relevant capabilities across the business. Global mobility may require leadership development and coaching to achieve this cultural change. The


function also needs to


ensure that it has a good grasp of the technological solutions available and is capable of assessing the right balance between when using technology is appropriate and when a mobility adviser needs to intervene. Global mobility is already well-versed in using technology to support international mobility and so it is well-placed to know when to step in to balance the services provided through technology versus via the human touch.


TRANSFORMATION TIPS Finally, the CIPD’s case study of NatWest Group’s transformation journey provides some top tips for others. It suggests that core objectives must be kept front and centre and a targeted approach has to be devised to develop capabilities within the HR function. Clearly, these are lessons that will apply to global mobility as well. The case study also suggests the


need to partner with leaders across the business to understand strategic drivers. Once again, global mobility can learn from this tip – it must build relationships across home and host country operations in order to play a strategic role in future. A further tip concerns the


development of an agile mindset and embracing flexibility. It is recommended that anyone undertaking a transformation journey starts with small steps, then moves forward. There is definitely wisdom in this approach. Global mobility could opt to take a goal and journey approach within one aspect of its relocation programme to test out how this might be improved to create a better employee experience before widening out to cover other aspects of the relocation programme.


97


Successful


transformations


are those where leaders model the new way of working. Global mobility professionals need to emulate HR in this respect and lead transformation from the front. This will require prioritising and making decisions in a timely manner and demonstrating to leadership an agile approach to global mobility. Global mobility professionals


might also consider the importance of learning and development to achieve a successful transformation journey. The function will need to ensure that it has clarity of purpose, and the appropriate professional knowledge and skills, in order to identify critical goals and fulfil its journey towards them. Leadership capability includes both self-leadership and that of leading others. Bringing people together who


share common purpose, principles and desire for change can result in a future-facing, exciting role for the global mobility profession. Looking ahead, working towards a transformation journey focusing on the employee experience can bring the global mobility profession to the forefront of a strategic business role in the decades ahead.


MORE INFORMATION


* Transforming the HR Operating Model: NatWest Group. Available from CIPD.


“ GLOBAL MOBILITY CANNOT STAND STILL. IT NEEDS TO ENSURE CONTINUOUS IMPROVEMENT AND ACHIEVE AN HOLISTIC, EMPLOYEE-FOCUSED SOLUTION TO EACH AND EVERY MOVE.”


GLOBAL MOBILITY


20TH ANNIVERSARY – THE FUTURE PART 3


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