His cybersecurity recommendations for all organisations are:
• A proactive vulnerability management strategy, including continuous monitoring and a risk-priority patching plan for vulnerabilities
• Automated tools for vulnerability scanning and patch management, which can significantly reduce risks
• A proactive security culture that encourages employees to remain vigilant about potential threats
• Using cloud services and geographically distributed data centres that can take over in case of localised outages is a strong start
• Implementing effective incident response plans, which are well-defined and rehearsed, including clear roles and responsibilities, procedures and communication strategies
• Hold practice runs to prepare teams to respond quickly to incidents, identifying weaknesses and reducing the risk of an attack and impact on the organisation.
For organisations with teams across different time zones, establishing a ‘follow-the-sun’ model for incident response and support ensures continuous coverage and quick reaction to incidents, regardless of their location or the time of day. Leveraging AI and machine learning tools for predictive analysis can also help identify threats. “Security awareness training tailored to the specific
needs and threats faced by different regions and roles within the organisation is fundamental,” continues James McQuiggan. This is particularly important for global companies. “Ongoing education and training for all employees
provides the opportunity to be aware of current dangers, and social engineering attack models also provide them with the ability to report it to the proper teams within their organisations, thus creating a more secure workplace.” Adam Pilton at CyberSmart says when it comes to
policy and procedure, organisations must have the basics in place, detailing what the expectations are for all employees. “Primarily this makes roles and responsibilities and any
actions to be taken, clear,” he says. “But it also acts to flag unusual behaviour, whether that be malicious or simply careless; if an employee acts outside set procedures, it’s easy for colleagues to identify and take corrective action. “The only true way to make sure an organisation is
ready is to run regular tabletop exercises. For organisations that are spread across multiple locations and time zones, this allows them to test the realities of the procedure and incorporate any feedback into future procedural updates.” He says regular security audits and assessments should
be conducted both internally and by external independent bodies to ensure a strong security posture. “The most significant thing any business can do, which
is also one of the hardest things, is to create an effective culture, a culture that recognises the importance of security and bakes that into its decision-making. “This includes such areas as the supply chain, for
example, when contracts are being drawn up. It is imperative that security features within that contract must be discussed between both parties and their importance recognised beyond just simply being a compliance measure.”
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TECHNOLOGY CAN FUTURE-PROOF THE SUCCESS OF GLOBAL ORGANISATIONS Yet, overall technology is a force for good in organisations, streamlining tasks and analysing data to provide business insights and cost reductions. Catrina Kemp says Icon has been investing considerably in cloud and AI technology in the past few years. “We have received overwhelmingly positive feedback from everyone,” she says. “The enthusiasm we have seen has made us realise that people don’t always know they want technology until they see what it can do – so, even if you think your audience doesn’t want it, you never know until you try. “Technology is changing at such a pace that my
advice would be to always have an open mind. Our most exciting developments have been made since we scrapped the initial boundaries we had established, choosing instead to truly embrace AI and essentially follow its lead. We’ve all enjoyed the AI journey so far and are looking forward to our next steps.”
“ Businesses can limit and contain their exposure to large-scale issues and give themselves time to respond when they do occur. Organisations that have made this change were largely unaffected by the recent CrowdStrike outage or were able to recover very quickly.” DAFYDD VAUGHAN, CTO, PUBLIC DIGITAL
GLOBAL LEADERSHIP
TECHNOLOGY
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