INVESTING IN THE RIGHT


TECHNOLOGY: THE GLOBAL TEAM PERSPECTIVE


Technology is powerful, but it doesn’t automatically deliver the right answers. While upskilling your workforce and investing in new technology makes sound business sense, it is also important to understand where vulnerabilities lay, says Marianne Curphey.


T


here’s no doubt technology has supercharged the ability for organisations with global teams and disparate workforces to communicate, liaise and stay connected across different


geographies and time zones. It enables virtual meetings, enhances flexibility and provides access to top talent without country or jurisdiction boundaries. Nevertheless, there are also dangers in this digitally reliant world. Data breaches, cyber-attacks and privacy issues are real problems for organisations and the cost of protecting systems is high. As the CrowdStrike global outage showed, digitalisation can empower people and organisations, but it can cripple us when things go wrong. While upskilling your workforce and investing in


cloud and AI technology are important to future-proof the success of global organisations, global teams need to understand where the vulnerabilities are, make contingency plans and train staff to ensure the benefits


of technology outweigh the risks, says Adam Pilton, senior cyber security consultant at CyberSmart and a former detective sergeant investigating cybercrime. “Every company should implement cyber security


training and there should be a baseline level of cyber security training which all employees take – and it should be mandatory,” he says.


HOW TO ADAPT TECHNOLOGY FOR CLIENT NEEDS First the positives: technology can enable global organisations to be more inclusive and diverse. “As younger generations who have grown up immersed


in technology enter the workforce, the audiences of global organisations are more diverse than ever in their preferred methods of communication and interaction,” says Catrina Kemp, marketing executive at Icon, an award- winning comprehensive relocation service.


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GLOBAL LEADERSHIP


TECHNOLOGY


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