job, growing the business once again, year on year. “We have attracted 62 customers over the past
year, equating to over £10m in extra revenue and a further 231,000 deliveries. Even with the extra volumes, the company maintained a first-time delivery rate of over 99%. Part of that is down to our investment in staff , creating new positions to support growth and enhance the company culture, in addition to providing jobs and supporting the local communities.” T e decision to focus on the two-person, white- glove delivery has seen the company go from strength to strength. Clients include household names like Wayfair, Dunelm, Samsung, Asda and, more recently Sky. Last year, the broadcast- ing giant appointed Panther Logistics as the sole delivery partner for Sky Glass, its latest streaming TV, off ering premium sound and picture quality as well as strong eco credentials. Panther’s extensive experience within the delivery sector met Sky’s high standards of customer experience in terms of booking and receiving deliveries. It was the biggest initiative to be undertaken by either company and after almost a year of preparation and a multi-million investment by Panther, the contract went live in October 2021. T e £35m partnership was a huge milestone for both
companies. Not only was it Panther’s biggest contract win in its 11-year history it was the fi rst time Sky had entered the physical TV market, so the stakes were high. Driven by successful partnerships, such as that with Sky, Panther has continued to develop and innovate. T e company now off ers nominated day delivery, delivery to room of choice, removal of packaging, wet and dry installation, seven-days-a-week delivery and two-hour delivery slots. Premium delivery slots before 10am and after 6pm are available. Just as it is committed to providing the best service for customers,
Panther is equally committed to reducing its carbon footprint and is working towards a zero-waste culture, a policy that is already paying signifi cant dividends. Samuel Scott, Head of Sales and Marketing UK, said: “Panther’s
mission has always been to bring the immediacy of the high street to online orders, delivering and installing goods ready for the customer to use right away, coupled with customer service levels that are second to none. “We strive to stay one step ahead of the competition because we know that what we off er makes all the diff erence to our customers. Our goal is to provide the ultimate in fi nal-mile delivery. “I think the award is something the entire team can be proud of, not
only have we landed our biggest client this year, we are forever growing and with our partners, and a parent company AIT, we are going to take over the world.”
Contact Panther Logistics on 01604 215000 or visit the website
www.panthergroup.co.uk ALL THINGS BUSINESS 39
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