Richmond Village Northampton
Making
tomorrow just that little bit better
Although proud at being recognised as the leading retirement village in the group, the team at Richmond Village Northampton remain focused on their simple and straightforward philosophy – to make tomorrow a little bit better than today for everyone. Part of Bupa, Richmond Villages runs ten
retirement communities across the UK, providing a range of living options from cottages and apartments for those still able to live independently, to assisted living and care facilities depending upon the needs of the resident. As well as being named Richmond Village of
the Year 2022, Richmond Village Northampton was also a fi nalist in this year’s Leaders In Care Awards.
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But, while the awards are naturally a source of pride, Village Manager Tom Boarder is more interested in fostering a culture that empowers all members of his team to work at their very best on behalf of the village residents. “I take my responsibilities towards my teams and towards our
residents and their needs very seriously, but at the same time I want to instil a sense of fun,” he explained. “Getting an award is wonderful, but it’s not something we strive towards and what’s special about this one is that we didn’t put ourselves forwards, it’s simply recognition of the work we do, every day, and how well we do it.” Tom has been Village Manager at Northampton for 12 months and
a recent NPS score of 80, offi cially recognised as being in the world class bracket, with 65% of the 160-strong staff responding, is testament to his early impact. “T at’s an amazing score and shows that staff are happy to give their
feedback,” he said. “What’s important to me is that they know that my door is open, I want to be approachable and for them to know they can come and talk to me about anything they’re not happy with or anything they think we can do better. I want them to feel recognised and appreciated for their eff orts, because their happiness at work is very important to the culture here and the happiness of our residents.” As he moves into his second year at Richmond Village Northampton,
Tom is looking forward to seeing community interaction increasing as the coronavirus restrictions that had to be strictly observed during and in the months after the pandemic are increasingly relaxed. While some of the 130 or so residents still work or have their own cars so they can come and go as they please, others need higher
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