CLINICAL OPERATIONS & OUTSOURCING T
ake a moment to reflect honestly on how we select candidates for our team.
• Does the individual simply look good on paper? (With over 15 years of experience, they must be awesome. Right?)
• Were they recommended by someone you trust?
• Have you worked with the candidate before? If so, you may feel certain they are perfect for the role.
• Perhaps the individual was an impressive, smooth talker during the interview.
• When considering the culture of your company, you may have determined the person was a good fit. For instance, are you a small biotech company but the candidate’s experience is limited to large pharma?
• On paper, the person may have seemed like a poor fit (e.g., lacking industry experience), but during the interview they exhibited a positive, can-do attitude and a strong work ethic.
• We find that when interviewing we ask the candidate how they have handled challenges, adapted to new situations, and demonstrated resilience in the past in their work life and if they can share something in their personal life. You can really get a sense of the person’s attitude and how they have demonstrated resilience in the past.
What type of candidates have been the best for your team? • We have all experienced hiring someone who looks perfect on paper only to find out they are not a good fit once they start. Perhaps they resist change and constantly refer to how things were done at their previous company. It is often easier to maintain the status quo than to accept change!
• Your amazing candidate may have great conversation skills, but can they do the work? You may have hired someone only to question if they were the same person you interviewed.
• Did your small but nimble team hire someone from a large pharma company only to find out the new hire struggles with a small team dynamic and the need to wear many hats?
• You may have conceded to gut instinct and hired someone who was not perfect on paper, yet the individual pursues every task with determination and drive. Remember: We can teach skills, but we cannot teach work ethic!
What if we gave someone new a chance? • Take a moment to reflect. How did you get your start? Did you have years of experience from the get-go, or did someone give you a chance? Remember, we can teach anyone
Credit: fizkes via Shutterstock. Outsourcing in Clinical Trials Handbook | 19
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