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for hotel stalf’s customer service


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The Ribble Valley photogra­ pher, otherwise known as TVPAV.com, is hoping to raise £1,000. He has already been


pledged £375 but hopes to reach his target before Mon­ day in order to raise money for the Blackburn-based charity. CANW was founded over 125 years ago and now pro­


Photographer Pavel to say farewell to beard


Photographer Pavel Szylo-


bryt has pledged to shave off his trademark beard in a bid to raise money for Child Action NorthWest


vides foster care, and a wide’ range of community based projects aimed at supporting families in some of the region's most disadvantaged commu­ nities. Ifyou would like to support


Pav in his bid to raise money for Child Action North West gotohisJustGiving Page now: www.justgiving.com/fare- wellmybeard In association with La Lo-


canda Italian restaurant in Gisburn there is to be a fund­ raising lunch over the week- ende from which all money collected will be going directly


to CANW. A four-course meal will be


completelyfree, payment will only be required for drinks. There will be a raffle and an


auction with prizes and serv­ ices from many local business’ as well as from La Locanda and TVPAV.com. All donations have to be by cheque or cash. The event takes place at


ipm on Sunday at La Locanda in Gisburn. Places can be reserved by


contacting Cinzia on 01200 445303 or logging on to the website at www.lalocanda. co.uk/


Pavel Szylobryt, Photo: Lottiedesigns.com


Pop up cookery school is a sizzling success /■ TO FIND THE BEST CANDIDATES, CALL 0207 965 7450 Jobstoday Or find us at www.jobstoday.co.ulc WQW Staff at Mytton Fold Hotel after their Welcome Host Gold customer service course, (s) * i j


By Julie Magee julieiuagee@jpress.co.uk Twitter: ©clithadvertiser


Visitors to family-owned Myt­ ton Fold Hotel and Golf Club at Langho can be assured of an excellent “welcome” after it undertookworld class cus­ tomer service training on two


separate occasions. Several employees at the ho­ tel attended the nationally recognised “Welcome to Ex­ cellence” training course at WaddowHall. They were so impressed by


fill 'Y d U R WORIP


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Brought to you by AJwSferandTlii


what they experienced that management signed up the rest of the team.


From management and re­


ception to chefs, gardeners, waitresses and house-keep­ ers, all functions of the busi­ ness were assembled to take advantage of the “Welcqme Host Gold” customer service course which was funded by the Lancashire Skills Sup­ port for the Workforce pro­ gramme.


The course was promoted


through Ribble Valley Tour­ ism Association and Ribble Valley Borough Council to


help businesses gain the com­ petitive edge and boost their


visitor numbers through ex­


cellence in customer service. “Welcome Host Gold” brings participants up-to-date with thelatest techniques and best practice, gives an insight into customer expectations and shows how to consistently de­ liver the highest levels of cus­ tomer service.


Leyland-based specialists


in workforce training, The Via Partnership, hold the North West licence to deliver “Wel­ come to Excellence”, one of the most successful custom­


er service training initiatives in the UK.


Last year Via also became


an approved delivery partner for the LSS programme offer­ ing qualifying businesses the opportunity to upskill their workforce with free training


alongside an accredited quali- ficatioh. Barbara Bryan, proprietor


of Mytton Fold Hotel and Golf Club said: “This was afantastic opportunity for the team to at­


tain training alongside achiev- mg a City and Guilds Award. The whole package was


tailored to our requirements


ference from the team who have used what they learned to further improve the warm welcome we offer. We would


and the staff really eryoyed the course. “I can already feel the dif­


_______


recommend the training to other businesses who wish to stay ahead of the game”. Helen Aldous, Via’s Train­


ing Manager.said: “Manage­ ment at Mytton Fold were, quick to realise the value of what they had learned on the course and the benefit this would bring to staff, visitors and the business alike. The team enjoyed a highly interac­ tive day which also led them to achieve a nationally recog­ nised ‘Welcome to Excellence’ certificate." The customer service


training involved staff attend­ ing a “Welcome Host Gold’ one-day course which gave them the knowledge to then complete the City and Guilds Level Two Award in “Cus­ tomer Service Delivery in the


Workplace”. Participants were asked


to complete a variety of tasks including written questions


and workplace observations


oftheirstaffonany“Welcome to Excellence” programme are given a Charter certificate and use of the national “Welcome


as part of the day.. Businesses who train 50*


to Excellence” logo on any marketing materials, thereby


highlighting their commit­ ment to excellence in custom­ er service.


CO § H i ]


Lancashire’s first ever pop up cookery school with ap­ pearances from Ribble Val­ ley chefs has served up such a treat that stove manufacturer ESSE is extending its opening so even more people can join in the fun.


The event in Preston’s Fish-


ergate Shopping Centre was expected to last a month, but the response hasbeenso great it will now remain open until Sunday. Hundreds of people have visited the pop up over the


Student Tonicha is following her dreams


SEND TO US-


last four weeks and have en­


joyed demonstrations from a number of top chefs. The latest event sawPedro


Cebrero, head chef for James’ Places, who also runs Mitton Hall’s kitchen, and David Dug- dale, head chef at The Empo­


rium in Clitheroe, wowing guests. And its talented chefs


highlighted the performance of ESSE’s latest electric range cooker, the EL 13AMP, putting it through its paces as they produced trademark dishes.


Nazareth


j. Retirement 7/.% Villages


© Medical negligence


Compensation for: M^Hiral nonllnonro


© Bike/pedestrian b road traffic accidents


© Work diseases b accidents © Accidents in public places


“Even my bes t friend is made . welcome”


S P E C IA L O F F E R N OW A V A I L A B L E , T E L E P H O N E : 01 2 5 4 6 7 7 9 2 6


sports and exercise science •udent from the Ribble Valley as been given Myerscough ollege’s Outstanding Student ftheYearAward. Tonicha Moorby (18) ofClit-


eroe will follow her dream f becoming a high school PE :acher by starting a BA Hon- urs degree in physical edu- ation and school sports at dgehill University. - Tonicha took on extra


:edits which topped up her allege course to a level 3 ex- inded diploma, and achieved te highest grades possible, tie was also awarded the dis- nguished Outstanding Stu- ent of the Year Award. In idition to her two part time


bs, Tonicha is the trampo- nlvut T nwnopVi?pn qnH Wntttn


Located at Beardwood in Lancashire, these elegant one, two and three-bedroom retirement apartments are situated in over 4 acres of delightful wooded grounds of the former Nazareth House.


Village social and leisure facilities include:


Library BBQ and Sun Terraces Lounge areas Restaurant Activities Room


Minibus Visiting GP’s Surgery Therapy Room Coffee Shop Cinema


Games Room Bar Guest Suite Allotment Area Hairdressing Salon Chapel


Available support services include handyman, domestic cleaning, laundry, 24hr emergency response and personal care.


Selected properties are available for purchase or rent. 'Try before you buy' and one week 'Trial in style' schemes also offered-.


Prices from: £ 1 0 6 , 0 0 0 - £ 2 4 0 , 0 0 0 Telephone: 0 1 2 5 4 6 7 7 9 2 6


IN ASSOCIATION WITH ■ J L www.nazarethretirementvillages.co.uk


Nazareth Care Charitable Trust


© Care home abuse/neglect Talk to tollers


out call for new


Lancashire Care NHS Foun­ dation Trust wants more people to help change the future of services in Lanca­ shire by becoming a mem­ ber.


TheTrustisencouraging


the public tosign up andjoin as a member, in order to gain feedback about services and improve them. Public membership is vi­


tal for it to remain account­ able to the communities of Lancashire that use the serv­ ices. “As a Trust it-is really im­


portant to us that we hear about experiences of our services and how we can improve for the future,” said Diane Halsey, director of governance and compliance. “It is so essential to have members that represent all


thedifferentserviceswepro- vide, to ensure we can gain a clear idea of how effective our services are. “As a foundation trust


member you will be encour­ aged toshareyourviewswith us and get involved with the Trust through a variety of channels. “We also keep in touch


with our members, invite them to a number of events and keep them informed and up to date with the lat­ est news of services in their area.” For details visit www.lan-


cashirecare.nhs.uk and visit the ‘Be Involved’ section for the membership application form, or call 01772 676021 to be posted out a form, or email membership@lanca- shirecare.nhs.uk


www.clitheroeadvertis6r.co.uk Thursday,AugiWft20l5 Thursday,August6,2015 www.clitheroeadvertiser.co.uk CUTHER0EADVERTISER&7IMES


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