Clitheroe 422324 (Editorial), 422323 (Advertising), Burnley 422331 (Classified) 8 Clitheroe Advertiser & Times, March 17th, 2005


AT YOUR SERVICE


NOTICEBOARD Valley Matters www.ciitheroetoday.co.uk a weekly look at local issues, people and places


It’s our right to complain if service is not up to standard


I do not want to sound like Victor Meldrew, but as a frequent consumer, I am starting to become slightly irri­ tated with the standard of service I receive. Whether it is from a shop assis­


I


tant, bar person or waiting on staff, in certain places I visit, the attitude of the server often reminds me of th a t of Vicky Pollard, of “Little Britain” fame. Now okay, that might seem quite


harsh and maybe I am slightly over exaggerating, but the point that I am tiying to make is that some retailers do come across with an “off” atti­ tude. This to me is quite comical, consid­


ering we are the paying customer and therefore surely should be served in an efficient and friendly manner? Now you could argue that maybe


T seems to me that the general idea of “customer service” appears to be diminishing.


As I see i t . . .by Tracy Johnson


I am being a little cruel here, but for someone who has worked in customer service since the age of 14,1 feel I have good grounds on which to base my argument. However, I must be fair and admit i t is not just the youngsters who are at fault, as some adults in the industry also fail to maintain the standard of customer service which we expect and, indeed, deserve. The reason for my ranting is partly


due to a recent visit to a restaurant. In fairness, it is not an isolated case, bu t one example th a t springs to mind. I was served food which I found


not up to the usual standard and so sent it back. I t took three attempts to get it right. I was offered no apology or


explanation, but instead found myself apologising on behalf of the restaurant's mistake. As a paying customer, I felt this was not accept­ able. Okay, everyone has a bad day and


I appreciate that mistakes can hap­ pen, but for some reason in this case, and on other occasions, we are made to feel we cannot complain about the unacceptable service. Instead, we are expected to accept


it and stay silent. I t appears British culture takes a dim view of people who complain. If our food is cold or takes too long,


we find ourselves apologising to the waiter when we ask the reason why. I t is the same scenario when


returning faulty goods to a store. Why is it that we, the iimocent party.


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A


tionship, in whatever situa­ tion, breaks down it leaves a tremendous hole in our life. If we have an appoint­


I


ment with someone and they just don’t turn up, we feel that they have failed us. If someone has made a promise to us th a t they don’t fulfil we can feel betrayed. In our post-modern world these things happen more


T hurts when someone lets us down seriously. When a long-term rela­


No job Too


Small


LOOKING BACK 50 years ago


• WORK had begun in the newly-constructed


section of the Salford Bridge Mills, Clitheroe, with power being supplied by the second steam turbine of its type to be installed in Lancashire. The engine, which caused a great deal of inter­ est, presented a marked contrast to the engines currently used in the town as it was credited with great power. • Cabinet maker and upholsterer, W. Single-


ton, had moved premises to 10 King Street, Clitheroe. ■The trader, who sold a large selection of well


made furniture, re-located his business to feature a new showroom, complete with a splendid dis­ play. ® The Parish Church, in Clitheroe, was hold­


ing men only services during this week. The first being on the Sunday afternoon, conducted by preacher the Rev. Parkyn, followed by an evening service by preacher, the Rev. Aitkin. A further evening service was held on the


Wednesday and conducted by the Very Rev. Dean Parkyn.


, • CLITHEROE Council held it’s annual bud­


get meeting this week, where it approved a rate of 24s. in the pound, a decrease of 6d. on last year’s record figure. The reduction, greater than any in the coun­


try, had been achieved without the omission of any project which might have proved detrimen­ tal to the efficient working of the borough’s ser­ vices.


• Applications were being received by the


Town Council for the forthcoming popular “Top Town” programme.


The BBC variety show, which featured two


towns competing against each other, had previ­ ously submitted a le tte r to the Mayor of Clitheroe requesting for a team of local enter­ tainers to represent the town. Ten girls and 20 local artistes had, to date, applied and were being considered by a sub-committee in charge of local preparation.


• Marlon Brando’s latest screen performance.


On The Waterfont, was being shown at the King Lane Grand Palladium.


are made to feel like the guilty one? Most places I visit are spot-on with their customer service, but it does appear that a few are not. The old- fashioned, helpful service that I am sure Britain once had seems to have disappeared. Maybe it. is an age thing, as the


older (and I like to think vriser) you get, the pickier you become. You expect a certain standard. Or maybe customer service has


always been this way and when you are younger you are far too reckless to care. Whatever the reason, I do think


th a t retailers could benefit from offering their employees more cus­ tomer service training. On the other hand, maybe retailers


are not to blame and the fault falls on "Joe Public" who, after all, has quite happily put up with the faults and quietly continues to accept sloppy service, whatever the cost.


Ciitheroe 422324 (Editoriai), 422323 (Advertising), Burnley 422331 (Classified) Valley Matters Top recycling scheme


GREEN-FRIENDLY Rib­ ble Valley Council has received £6,000 after coming out tops in a recycling


scheme. Salesbury CE Primary


School pupils received £1,000 after taking part in the Recycle for Schools initiative. But now the borough council


has received further cash after the area was named overall win­ ner in the Lancashire Waste Partnership scheme. Youngsters across Lancashire


were asked to collect recycling pledges from households in their communities. People who signed the


pledges agreed to recycle their household waste using a variety of means. Over half of Lancashire’s 600


primary schools took part and a total of 38,087 pledges were returned from 5,020 pupils. Salesbury School collected


808 pledges, while 3,001 were collected from participating schools in Ribble Valley - the highest from any district in Lancashire. Awards of £6,000, £4,000 and £2,000 were pre­ sented to the top three districts:


25 years ago • WHITEACRE School, in Barrow, was set


to merge with Rishton’s Norden County High School, to create Lancashire’s first comprehen­ sive boarding school. The merger, planned for the September of


this year, would enable Norden pupils to stay at Whiteacre for short classes in field studies and physical education. About 50 Rishton youngsters would be


studying daily at Barrow too. • I t was party time for the Brownies of St.


Michael and St. John’s (RC) Church, when they celebrated the 30th Anniversary of the movement in the parish. More than 200 past and present members of


the pack attended the function, which began with Thanksgiving Mass in Church. Held at the Catholic Social Centre, on Low-


ergate, the event opened with a concert by the Brownies. This highlighted many of the activities which


they undertook, such as gymnastics, first aid, dance and house orderly duties.


for tlie week


and more. The world teaches us: “If it feels good, do it!” Responsibility in relation­ ships doesn’t seem to matter so much. When people get hurt - well i t ’s just one of those things. As we come towards East­


er we are remembering an event and a person where the opposite was true. Some time before the Crucifixion the Bible says that Jesus set His face steadfastly to go to Jerusalem.


Show some stickability He said that He had come


to do the Father’s will. The night before the Crucifixion, as He prayed. He clearly did not want to suffer the horri­ ble death th a t He knew awaited Him. But overriding that was


the fact th a t He was not willing to let His father down in the purpose for which He had been sent. He also did not want to let


us down. His love compelled Him to go to the Cross so


th a t we could have a new life. If He had let us down there would be no Easter. But He did not let us down! A friend of mine says what


we need is ’’stickability’’. People who are faithful and will be reliable in all their relationships. People who will be there for the difficult


times as well as the good times. People who stick to their


word even when i t costs something. People who don’t


just consider what they will get out of it. Jesus is the perfect exam­


ple of stickability. If you have been let down or hurt or feel betrayed, God can meet you in your hurt this Easter. Come to Him and allow Him to love you with His perfect, faithful love and give you a new hope. He will not let you down! Brian Clark Clithcroc Community Church


Spring plant sale fills hospice coffers


A SPRING plant sale, organ­ ised by Mrs Dee Bottoms at her home in Whalley Road, Read, raised the magnificent sum of more than £200 for the Rossendale Hospice. A big thank you was


expressed by Mrs Bottoms to all the people of Read and Simonstone who supported the charity buy buying dwarf daf­


fodils and miniature tulips, pink hyacinths and auriculars. Also on sale were marmalades, jams and pickles.' Our photograph shows Mrs


Bottoms, poudly displaying her plants watched by Nonna Wilkinson, Joan Hargreaves and Alec Slater. (T060305/9)


Ribble Valley, South Ribble and Rossendale. Coum. Robert Thompson,


chairman of Ribble Valley Council’s community commit­ tee, said: “Recycling is vital if we are to protect our planet for future generations, so what bet­ ter way to spread the recycling


message than among school pupils and their families. “This was a great achieve­


ment by Salesbury School and an even better one by Ribble Valley schools as a w'hole.” The prize money is to be


shared amongst the 21 partici­ pating schools in Ribble Valley.


Pictured (back, left) is Sales­ bury School head teacher Peter Corbett with Ribble Valley councillor Robert Thompson and (front, from the left) Sales­ bury School secretary Stephanie Worden and pupils Sonia Harrack and Hannah Bamber. (s)


£250 cash bounty offer -n ow th a t’s what I call justice!


A BOUNTY of £250 is on offer to voluntary sector groups who organise an innovative event to celebrate the contribution vol­ unteers make to justice in Eng­ land. The 20 grants are up for


grabs as part of “ Justice Month” in April, one of the themed months of the Year of the Volunteer, which is run by CSV (Community Service Vol­ unteers) and the Volunteering England Consortium, and is backed by the Home Office. Events must highlight the


role of volunteers who work in the criminal justice and com­ munity safety sector - which includes magistrates, victim support volunteers, special con­ stables, prison visitors, men­ tors, youth workers and many more - and should be based around one of the four themes of the month, which show how volunteers: • Prevent crime happening -


such as neighbourhood war­ dens, youth clubs, working with offenders, making environments less crime-friendly. • “Put things right” - work­


ing with victims of crime, or in restorative justice projects to help repair the damage of crime • Build community confi­ dence - helping the understand­


ing of the criminal justice sys­ tem, and bringing people together • Find a new career - discov­


ering a passion through the tra ining and commitment involved in volunteering in the justice sector. Melior Whitear, Head of


Communications for Nacro, the crime reduction charity, and spokesperson for Justice Month, said: “Over 70,000 peo­ ple give their time voluntarily to help make our communities safer - working with victims, offenders, on community initia­ tives to reduce crime or as part of the court process. "The Justice Month small


grants scheme wants to encour­ age diverse, imaginative, serious or irreverent ideas th a t help promote and celebrate the important contribution of vol­ unteers. “We want to see a wide range


of volunteer hosts applying for a grant to help give their volun­ te e rs the recognition they deserve." Applications must be submit­


ted by noon on Thursday, March 31st, and forms are available, with further informa­ tion, from Vicky Crofts on 0207 812 0034 or vcroftsO.csv.org.uk.


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Clitheroe Advertiser & Times, March 17th, 2005 9


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