Product News
Q I thought it was illegal for a business to retain bank cards.
A It has actually NEVER been illegal to retain cards. Banks created the
Chip&Pin scheme to shift the liability of card losses away from the banks and onto cardholders and merchants. What was unlawful was to allow customers to drink alcohol on credit, i.e., run a liquid tab. However, the Blair government repealed this in the latest licensing act, so nothing is illegal.
Q What about GDPR?
A The CardsSafe system does not store any payment details, so the customer’s bank details are not affected since the vendor does not record any information. Furthermore, as the card is under the control of the cardholder via the unique purple key, there is no conflict between using CardsSafe and GDPR.
Q What if a customer gives us a stolen card?
A Even though Chip&Pin was meant to do away with Customer Not Present
(CNP) transactions, most banks will still accept this, and you can run the charge against the card. We recommend that before you put a card in the CardsSafe
box, you run a 1 penny charge against it (which is taken off the final bill). The EPOS system will alert you if the card has expired and/or has been reported stolen.
Q What if the customer wants to pay their bill but cannot find their key?
A Use the manager’s master key to access the customer’s card from the box
Find out more about CardsSafe’s Best Practices here –
cardssafe.com/best-practice-for-using-the-cardssafe-system
For more information, please visit
www.cardssafe.com Or contact the sales team on 0845 500 1040
www.venue-insight.com January 2023 31
and complete the payment transaction. Politely ask the customer to return the key when it is found. Call CardsSafe customer service for a free replacement key.
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