Q&A


Retaining Bank Cards The Myths Debunked


VISA, venues that encourage tabs will increase sales by at least 30%, so if you want to increase sales, run a tab!


Q What happens if a customer leaves their card?


A The duty manager can access the card in the draw with a master key, record


the event and pay off the tab with a CNP transaction if the issuing bank allows it. As a matter of customer service, the cardholder should be contacted, and an offer should be made to return the card.


In addition, if a customer leaves their card behind, they will be happy that nobody can misuse them.


Q What about Covid? Surely, it’s not safe to leave your card behind the bar?


We sometimes get asked questions by hospitality and leisure venues about retaining bank cards. Questions like, is keeping cards safe? What about GDPR? What if the bank card is stolen?


30 January 2023 www.venue-insight.com


Here we dispel some common myths about retaining bank and ID cards.


Q We use contactless; why would we want to retain cards?


A With contactless, customers are much less likely to run a tab. According to


A No additional risks are associated with leaving a card in a CardsSafe draw.


Also, since all hospitality venues operate in a Covid safe environment, handling customer cards should be treated like anything else a customer might meet during a visit.


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