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Data and automation have proved a real game changer and NIMBUS has scooped multiple industry awards (including a recent shortlisting for a Property Tech Company of the Year 2023 award)2


.


However, it’s no longer enough to keep these advantages in the background. Customers’ expectations have shifted here too - perhaps more so, given how critical and time-sensitive decisions can be for businesses facing disruptive weather conditions. If you’re deciding if your distribution centre can open the next day, you simply need to know right now. Hence, mobile devices and 24/7 data on demand are now at the heart of winter gritting and snow and ice clearance.


When technology is made simpler and more immediate,


it’s


In our own business this need to bring insight to customers in the moment via their mobile devices has been the biggest change to how we use the NIMBUS platform. We developed the PULSE app, which gives customers a live-feed access to NIMBUS and puts live service information in the palm of their hands.


Recently shortlisted as app of the year in the UK Business Tech Awards3


, PULSE shows the services that are being delivered in


a real-time environment. Customers can access service photos and other detailed information including live maps that show where OUTCO operators have been on site at a precise time. The same app also allows customers to contact and communicate directly with the team at the push of a button. In addition to ensuring peace of mind in the moment, this granular data can prove invaluable in the long term: having detailed, precise records helps to provide a powerful legal defence after the event in case trips and falls occur on site. Anyone familiar with tracking a delivery or a takeaway on their phone will find this push-button immediacy immediately recognisable. Indeed, as well as being highly functional, a focus on user experience ensures the app offers the sort of intuitive interaction that one would expect of a consumer app.


not only the customers that gain: the integration of mobile and back-end technology powered by a resilient Amazon Web Services cloud infrastructure, ensures that operators on the ground don’t have to produce time-consuming paperwork and can focus on the job at hand. The same mobile technology also increases accuracy, thanks to GPS data that helps get teams to precise locations to perform location-specific or time-specific tasks. PULSE also provides alerts to an OUTCO operator if they’re working outside of required areas. This becomes even more important at night in frozen or snowy conditions when visibility is limited.


The app also helps to protect operators working in the toughest conditions by building in pre-commencement vehicle checks, Point of Work risk assessments and fitness for work checks via the app workflow. Needless to say, this has proved incredibly important for our own health and safety compliance as well as creating a much more efficient workforce with productivity improvements up by 39% year on year, with millions of jobs delivered at a 98.99% SLA delivery.


Oppenheimer would no doubt agree: When technology changes, it’s hard to go back. Once there’s a possibility of providing real time service status, that becomes the status quo. When technology lets you provide proven legally defensible data that your sites have been cleared, it’s hard to ignore.


For more information on how OUTCO can support your organisation this winter, contact us on 0800 0432 911 email: enquiries@outco.co.uk or visit:www.outco.co.uk


3: https://outco.co.uk/insights/what-makes-a-great-application-outco-shortlisted-for-app-of-the-year-2023/


1: https://www.comparitech.com/blog/information-security/byod-statistics 2: https://outco.co.uk/insights/property-tech/


Tel: 0800 0432 911


Email: enquiries@outco.co.uk Web:www.outco.co.uk


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