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Technology And Data Innovating Preparations For Wintry Weather
Today, technology and data are changing every sector - and the outdoor estate is no exception. In areas such as Winter Gritting where responsiveness, and above all consistency of service can protect businesses from liability, technology has completely changed the game.
Jason Petsch, CEO of OUTCO Discusses How Consumer-Style Technology Is Changing Winter Gritting In The UK How these trends are impacting Winter Gritting
To understand this, just think about the impact of smartphones over the past decade. As smartphone users, we learned that we could ask for anything, anywhere and at any time. With the smartphone app, we learned to expect this to be convenient and easy. Whether CEOs or interns, a whole generation of employees brought these same expectations to work: Mobile technology accelerated a trend known as the “consumerisation of IT”, where technologies and models born in the consumer
changing the work
world start way
the
business world operates. So when users insisted on using their smartphones for
emails, IT
departments have been obliged to adapt.
This trend towards greater convenience, immediacy and accessing any service on any device have been further accelerated by Covid-19. While companies like Amazon and Deliveroo saw business boom during the pandemic, the shift towards the use of personal devices in the workplace also increased. Research by Zippia found that use of personal mobiles and computers for work increased by 58%1
during the pandemic and this
change has had a profound impact. Once users started accessing services on their own devices, their expectations shifted to expect greater convenience and integration. Research by Dell revealed that 61% of Gen Y and 50% of 30+ workers believe the tech tools they use in their personal lives are more effective and productive than those used in their work life.
30 fmuk
As the world shifted towards mobility, this is also driving change in how services in the FM world are being delivered. This includes Winter Gritting which has been transformed by the use of data – and increasingly by the ability to bring that insight to mobile devices. At OUTCO our Winter Gritting business - founded as GRITIT - was built around a technology- first outlook. This included developing a bespoke technology platform - NIMBUS - that uses an algorithmic decision-making process to automate service delivery in response to weather data. Being able to trigger our activity in this way proved key to delivering critical services at the right time to thousands of sites nationwide within a very tight delivery window - even in the worst weather.
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