Advertising Feature
Arcus Locks-Down Customer Support With Growing Proposition
‘Technology-led, people-driven’, Facilities Management company Arcus FM has grown over the years by listening to the needs of its customers and finding ways to self-deliver services that ensure their success. Their ever-growing Shutters, Gates, and Doors service is no exception and is now deployed across its’ expanding portfolio of customers.
Security and safe access is a top priority for all commercial estates and the first line of defence is ensuring your shutters, gates, and doors are performing efficiently, are presentable, and are maintained to the same standard as your wider asset base.
Traditionally, customers in this space would have a range of sub-contractors working across their estates – some with specialist skills, others offering handymen services with many being regional/local providers.
As a national provider, and operating as a Managing Agent for our customers, we saw a wide range of inconsistencies in service, safety, and compliance across the contracts we operated. Our first foray into the sector was to answer the needs of a specific part of a customer’s estate that was underserved by local skills available – installing our first engineer in Scotland to offer commercial shutters, gates, and door maintenance.
Since that time, and seeing the value that our customers placed on a high-quality service in this area, the team has continued to grow. We have evolved to provide installation, maintenance, and reactive services for shutters and gates across our growing portfolio of customers. The service includes 24/7 Helpdesk support to capture all reactive works, CAFM system integrations, and wider technology to enhance the services offered.
The expansion of this division is thanks to our strong growth trajectory and proactive approach to meeting customer needs.
With the division now boasting a truly national footprint, we achieve 98% self-delivery of the service with highly trained specialists who not only maintain but install Shutters, Manual and Auto Gates, Sectional-doors and auto-doors. As part of any repairs, our technicians also self-deliver signage, lighting, and fabric to provide a ‘one-stop’ solution. This is an integral part of providing a fully-integrated and cost-efficient service to customers.
14 fmuk
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