Feature Designing Data-Led Facilities And Services
For years, FMs and outsourcers alike have been collecting workplace data, but many have struggled to really harness its full potential. Recently, however, I’ve been seeing some exciting examples of how this wealth of data can be put to use in a way that helps us deliver more sustainable buildings and more supportive and engaging workplaces for people.
Consider, for example, carbon-intensive factors like energy and food consumption in the workplace. From BMS
information to simple occupancy data, FMs have a unique understanding of how these change — not just from day to day, but often from hour to hour. In a post-pandemic world, applying these insights effectively to better resource and utilise our workplaces can mean big improvements in reducing energy, avoiding food waste and, critically, reducing our carbon footprints.
Delivering Careers Of Purpose
At the same time, occupancy data can provide a blueprint for designing smarter facilities that puts users and user experience at its heart. For example, in the context of an ongoing global war for talent, I see an opportunity to use the workplace as an employer branding tool — a critical resource to help differentiate your business to attract and retain top talent. Investing in hybrid-friendly workspaces, technology and infrastructure that truly support your workforce will yield numerous benefits, including improved employee engagement, access to wider and more diverse talent pools, and a more cohesive organisational culture.
Furthermore, the issue of the post-pandemic return to the workplace continues to confound employers: can we really afford to ‘mandate’ return? But also, how sustainable is the current model? For a start, FMs should be examining data to understand current building usage, but they also need to engage with actual building users to learn what specific facilities and services would make it better — what kinds of spaces will help them work, collaborate and learn more effectively? Answering these questions for your own workforce will help you set an evidence-based ‘return to workplace’ strategy that appeals to both employees and employers.
It’s safe to say we have our work cut out for us; the challenges are significant, but I’m convinced that FM is at the heart of its solutions. The effectiveness of our response, however, will rely on our ability as an industry — in-house, outsourcers and suppliers — to work together and truly deliver for people and the planet.
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