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Company insight The materiality of


ir cargo is a trade enabler that contributes to economic development on a global basis by transporting valuable, costly and time- critical commodities. Constituting 1% of world trade in terms of tonnage, such transportation corresponds to 35% of world trade in terms of value. Moreover, with the spread of e-commerce, this rate is expected to reach 40%. Hence, the air cargo industry is vital for acceleration of worldwide trade and the growth of reliability and sustainability of the supply chain.


A


Cargo terminals and storage facilities


The growth and development of air cargo transportation requires a combination of multiple factors, such as strong connections, robust infrastructure and quality processes. Infrastructure is one of the key ones among such factors. Cargo terminals, equipped with cutting-edge technology and modern and high-capacity facilities, enable a speedy and effective operation. Such performance allows for the timely response and provision of effective solutions to customer demands by air cargo carriers.


(ASRS). ULD storage processes are also automated. Meanwhile, the Work Order project synchronises and checks the in-warehouse handling processes through computerised systems.


Intermodal connectivity Intermodal, an economical, safe and environmentally-friendly system, is the correct answer to the question; “What is the optimum solution in transportation?”. An infrastructure to enable intermodal transportation connectivity seamlessly is of great value to air cargo transportation. In this sense, Türkiye’s strategic geographical location serves as a hub for international trade and logistics, gaining even greater significance as the centre of international trade and economics has been shifting east over the years. SMARTIST plays a crucial role as a transit hub connecting Europe, Asia and Africa, which are important trade connection points. With an extensive global network linking over 340 destinations worldwide, including major cities and emerging markets, Turkish Cargo is a key facilitator of cross-border trade and a supporter of international supply chains.


“Turkish Cargo emphasises integrating technological advancements in its operational and customer interaction processes.”


Turkish Cargo closely follows global logistics trends and embodies its infrastructure investments based on the requirements of the industry. Accordingly, SMARTIST facility, Turkish Cargo’s brand- new hub at Istanbul Airport, has been designed to accommodate the growing demand for global air cargo transportation. At SMARTIST, Turkish Cargo’s state-of- the-art cargo facility, cargos are stored and transferred by a computer-controlled Automated Storage and Retrieval System


Technological infrastructure and digital transformation By the very nature of cargo transportation, it is essential to make decisions quickly and react rapidly. Cargo tracking, booking management, customs procedures and other operational processes require a robust information technology infrastructure. An integrated IT system enables the cargo carriers to manage their operations effectively. This facilitates the tracking of cargo, enhances productivity and helps the


World Pharmaceutical Frontiers / www.worldpharmaceuticals.net


infrastructure in air cargo


Turkish Cargo closely follows global logistics trends and embodies its infrastructure investments based on the requirements of the industry. Accordingly, SMARTIST facility, Turkish Cargo’s brand-new hub at Istanbul Airport, has been designed to accommodate the growing demand for global air cargo transportation.


provision of better service to customers. In this sense, digital build-up adds a considerably positive value to the industry. Turkish Cargo emphasises integrating technological advancements in its operational and customer interaction processes. In line with this vision, the carrier is digitalising its operational processes through Robotic Process Automation (RPA) technology, which serves as a prospective pillar of support for the white-collar workforce. These robots, known as ‘metal-collar’ staff members, efficiently handle routine, repetitive and error-prone tasks 24/7, providing valuable support to the white-collar workforce. To respond readily and dynamically to customer requirements, Cargy, a WhatsApp Chatbot, is in service. Delivering an uninterrupted and fast customer experience and communication, Cargy enables cargo tracking and Q&D based schedule inquiries without any time constraint. As part of the Digital Marketplaces project, it is possible to become readily integrated with digital marketplace platforms and key customers directly, thanks to the API, developed together with Turkish Airlines Technology. This integration enables customers to make bookings with just a few clicks. It all means the workforce can be assigned to added value tasks, boosting their motivation and minimising potential errors. Consequently, air cargo transportation is a critical component of global trade, and with a fleet of more than 400 aircraft and more than 300 destinations worldwide, Turkish Cargo has concentrated efforts to achieve sustainable air cargo transportation with a robust infrastructure by adopting new-generation technologies and the contribution of all stakeholders in the industry for development-driven growth in global competition. ●


www.turkishcargo.com.tr/en 57


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