Contents
the local area, with GM Simon Grace and Keval Thakerar, director of Belfont Hotels, Hotel Indigo Leeds’ owners.
Sustainability 24 Not a waste
Dan Cave speaks to Philip Greer, GM at Cambridge’s University Arms, part of Marriott Bonvoy, and Joanna Kurowska, VP & MD at IHG Hotels & Resorts, UK and Ireland, about how hotels are tackling the growing challenge of waste – from food and plastics to energy and water – while maintaining the luxury experience guests expect.
In this issue 16
Analysis 6 Business travel bounces back GlobalData’s ‘Key Trends in Business Travel 2025’ report delves into the current state of business travel, its economic significance and the trends shaping its future.
EHMA 8 Transforming hotel hospitality for a sustainable future With sights now set on EHMA’s 52nd AGM in London, the organisation’s president, Panos Almyrantis, writes about his vision and milestones for 2026.
HOSPA 10 When will enough be enough? Jane Pendlebury, CEO of HOSPA, examines how hospitality is grappling with mounting costs as prospective tourist tax looms.
Smart stays 12 No app without AI Hotel apps once promised the future of guest convenience, but that is no longer enough. In the age of generative AI and predictive analytics, apps are taking on a new shape. Jim Banks investigates how the integration of mobile apps and embedded AI is becoming the new standard in delivering hyper-personalised experiences across the guest journey.
www.hmi-online.com 5
Secure & connected 16 Into the breach
A single, expertly crafted phishing email could trigger a full-scale cybersecurity breach at a major hotel, and the repercussions could do irreparable damage to the brand. Jim Banks analyses the threats and possible safeguards.
Behind the scenes 20 Think local
Hotel Indigo Leeds opened its doors this summer, bringing a blend of local culture, history and modern luxury to the heart of the city. We find out why this new hotel promises to stay true to
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Wellness experience 27 The mind-first transformation While traditional hospitality wellness centres on physical health, a shift is under way. Operators are beginning to prioritise the mind. Lauren Hurrell speaks with Emma Darby, Fairmont Hotels & Resorts’ vice-president of spa & wellness, to find out more.
Food & beverage 32 Bangkok bound
Martin Morris speaks to Christophe Sadones, VP of food & beverage, events & product development at Hyatt Asia- Pacific, and Patrick Both, GM at the Kimpton Maa-Lai Bangkok Hotel, and director of operations IHG Luxury & Lifestyle, Thailand, to find out more about how F&B concepts are emerging as key differentiators in Bangkok.
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