Operations
training, driving consistency and efficiency. These advancements enable us to deliver superior service while empowering franchise partners to operate more effectively. Innovation remains at the core of our strategy, helping us meet evolving customer needs and maintain high operational standards across all properties.
Wyndham Residences The Palm – the brand is expanding in the UAE.
with educational institutions to nurture local talent. In Tier 2 and Tier 3 cities, we work closely with owners to tap into emerging markets fuelled by economic and infrastructure development. For example, our initiatives to develop hotels along India’s expanding highways demonstrate our commitment to offering scalable opportunities that align with local market dynamics, ensuring mutual growth and success.
Can you give more detail on your plans for expansion in India?
India is one of our fastest-growing markets in EMEA, and we aim to reach 150 hotels by the end of 2025. Our expansion strategy focuses on Tier 2 and 3 cities to capitalise on the country’s rapid infrastructure development. We are introducing successful global brands like Vienna House, Days Inn and Super 8 to cater to diverse travel needs. Additionally, we are developing properties near highways, airports and spiritual tourism hubs, demonstrating our commitment to enhancing the travel experience for both domestic and international guests. This approach aligns with our goal of delivering quality hospitality across India.
Technology is becoming a cornerstone of hotel operations. How is Wyndham leveraging innovation to enhance guest experiences and streamline back-end operations across your regions? Wyndham leverages technology to enhance guest experiences and streamline operations across regions. From seamless mobile check-ins to personalised booking recommendations powered by AI, our innovative solutions ensure convenience and satisfaction for guests. On the back end, centralised systems optimise revenue management, simplify franchisee operations, and streamline staff
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What lessons from your leadership journey have shaped the way Wyndham operates in such diverse and culturally rich regions? Throughout my leadership journey, one lesson has stood out: people make all the difference. At Wyndham, we are fortunate to work with an incredibly diverse and talented team that reflects the regions we operate in. Within our EMEA corporate team alone, we have over 15 nationalities represented, blending unique perspectives and cultures to deliver exceptional hospitality. This diversity is a cornerstone of how we operate in culturally rich regions – it helps us connect authentically with our guests and partners. Another guiding principle is our ‘Count on Me’ philosophy, which emphasises teamwork, mutual support and reliability across all levels of our organisation. By fostering an inclusive, supportive environment, we ensure that our team members are empowered to create memorable experiences for our guests. Finally, Wyndham’s mission to make travel possible for all drives everything we do. Whether it’s offering a luxurious escape or an affordable stay, we’re committed to democratising travel and creating opportunities for people to connect, explore and feel at home – no matter where they are in the world.
How is Wyndham driving expansion into the midscale branded residences space? Wyndham Hotels & Resorts is redefining the branded residences sector by expanding into the premium economy and upper midscale segments, meeting growing demand for high-quality yet affordable accommodations. With projects like the Wyndham Grand La Cala Golf Residences in Spain and the Wyndham Residences the Palm in Dubai, the company blends local relevance with international standards, catering to modern travellers seeking value and personalised experiences. Supported by initiatives like the Wyndham Rewards programme and Wyndham Green Programme, these developments deliver meaningful travel experiences while ensuring strong returns for developers. Wyndham’s focus on innovation, sustainability and quality positions it as a leader in this evolving market. ●
Hotel Management International /
www.hmi-online.com
Wyndham Hotel & Resorts
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