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PAUL BOWEN


91


Patrick Gallagher, president of sales, marketing and services, NetJets


‘First and foremost, safety is our highest priority and our protocols exceed industry standards. That’s reflected in our response to Covid-19 – we’re making an annual investment of $16 million into ensuring the safety of our owners and employees, rigorously cleaning all our aircraft. When a flight request is received, our owner services teams ensure every aspect of the flight is planned, coordinated and confirmed, providing a seamless travel experience unique to each owner. That can mean arranging on-board celebrations for special occasions, providing toys and games for younger passengers, or catering for owners’ pets. This helps us create exceptional travel experiences.


We had to put our in-person events on hold during the pandemic, but we’re looking to return to them soon. That might be an exclusive invitation to one-of-a-kind events such as the Monaco Grand Prix or Art Basel, or a private dinner with tennis legend Roger Federer. After every flight, NetJets owners receive a flight satisfaction survey inviting them to rate every aspect of their experience and the service they received. From the design of our cabin interiors and selection of on-board snacks to programme enhancements and the way we do business, NetJets owners’ feedback influences everything we do.’


The Bombardier Global 6000 is one of the aircraft available to NetJets customers


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