INDUSTRY NEWS Q1 2023
Moove In Adopts Highway
Civil Relief Act, among other counts. Army Reserve Msg. Heather Awner, a Purple Heart Award recipient and former Connecticut resident now living in El Paso, Texas, claims the company negligently cleared her storage unit at its Wallingford location, causing her severe emotional distress. Awner learned about the wrongful sale of her unit’s contents when two Shelton residents attempted to return the Purple Heart she was awarded after being injured in Iraq in 2004 when the vehi- cle she was riding in struck a land mine. Awner claims to have had the unit on autopay. Oakdale officials claimed to have mailed notice to one of her previous addresses and called her cell phone, but Awner’s phone logs show no calls from the facility. Though attempts have been made, no one has been able to able to locate her missing belongings. The storage facility has since changed its proce- dures regarding notification to military veterans.
Outfitted with safety vests and work gloves, Moove In Self Storage’s corporate office cleaned up litter along Greenbriar Road in York, Pa., in September through PennDOT’s Adopt A Highway program. Moove In has been cleaning up that stretch of highway since May 2021; Moove In CEO John Gilliland, who removed litter from the property line of his family’s dairy farm each spring as a child, applied to adopt that highway in April 2018. Moove In will con- tinue to participate in the Adopt A Highway program for the foreseeable future as a way to give back to the York community and bolster its com- pany values.
Associations Raise Funds For Charities In October, the Georgia Self Storage Association (GASSA) and South Carolina Self Storage Association (SCSSA) raised $12,470 through live and silent auctions at their annual joint self-storage conference and trade- show. The auctions are comprised of donated goods, trips, and other items. The money raised from the generosity of attendees were split between two charities: Let There Be Mom and Children’s Healthcare of Atlanta. Each charity received $6,235.
Wrongful Sale Leads To Lawsuit In Shelton, Conn., Oakdale Self Storage and two of its employees, Chris Oliwa and Kevin Oliwa, are being sued for negligence, statutory theft, and violation of the Servicemembers’
42 Self-Storage NOW! Onboard An AI Assistant
Tenant Inc. announced a new technology integration with swivl’s conversa- tional AI automation platform. The integration combines swivl’s AI chatbot with the property management capabilities of Hummingbird to provide customers with 24/7 assistance. swivl’s AI chatbot can answer hundreds of questions about various self-storage topics by utilizing an industry-specific natural language processing model, the same technology used to power Siri and Alexa. With its conversational intelligence dataset, swivl can answer common questions, qualify new leads, book reservations, and manage customers’ accounts. Moreover, operators can offer a human touch to inter- actions by transitioning to a live chat experience. swivl’s AI chatbot can be added to any Tenant Inc. website.
SAM Supports Breast Cancer Research Storage Asset Management (SAM) donated $9,191 to the Susan G. Komen Foundation to support breast cancer research and awareness in October. The company’s managed facilities each contributed a portion of their monthly mer- chandise sales, which were then matched by the corporate office. The company also showed support for a team member who’s battling breast cancer by hosting a companywide “Pink Out,” in which employees donned pink clothing.
FIRST QUARTER 2023
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
